Experience

SKYGEN

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Service Manager

  • Jul 2018 - Present

  Provide strategic and tactical program management for dental programs serving government health plans. Provide strategic and tactical program management for dental programs serving government health plans.



Conduent (formerly Xerox) Care and Quality Solutions

• Franklin, WI

• Senior Director, Client Services

  • Apr 2011 - Aug 2017

  Oversight of Account Management Team responsible for client satisfaction, contract compliance, implementation, revenue growth and margin maintenance for national client base. C-suite contact for major accounts. Member New Business Capture Team qualifying and responding to proposal requests. Participant in finalist presentations. Extensive experience in pricing and budgeting for both existing and new business. Consult with Product Development Team. Manage partner and vendor relationships assuring value and commitment to program goals. Member Corporate Quality Assurance Committee. Show less



APS Healthcare, a subsidiary of Universal American

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Director, Account Management

  • 2000 - 2010

  Manage team of Account Executives responsible for national client base. Operate as lead point of contact for high profile accounts. Build and maintain customer relationships. Ensure the timely and successful delivery of solutions based on customer’s needs and contract requirements. Facilitate contract negotiations while maintaining company revenue and margin metrics. Identify opportunities and collaborate with sales team to ensure growth attainment through up-sells and cross-sells. Present quarterly initiatives to internal and external stake holders. Show less



Subro Audit Inc.

• Director of Sales and Account Management

  • 1993 - 2000

  Responsible for all sales, marketing and account management activities including market message, prospecting, advertising, sales collaterals, trade shows, pricing, sales close, contract development, contract compliance and reporting. Responsible for all sales, marketing and account management activities including market message, prospecting, advertising, sales collaterals, trade shows, pricing, sales close, contract development, contract compliance and reporting.