Robert Chen

Technical Support Engineer at IDEC USA
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Location
Aurora, Illinois, United States, US

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Experience

    • Japan
    • Industrial Automation
    • 100 - 200 Employee
    • Technical Support Engineer
      • Nov 2021 - Present

      ● Program PLCs to perform specific functions for the customer ● Responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers. ● Testing/modifying HMI software to connect with PLCs ● Coordinates with Sales, Material Control, and Q.C. on customer queries ● Program PLCs to perform specific functions for the customer ● Responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers. ● Testing/modifying HMI software to connect with PLCs ● Coordinates with Sales, Material Control, and Q.C. on customer queries

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Quality Coordinator
      • Oct 2020 - Oct 2021

      ● Implement and monitor current programs in Quality assurance as it pertains to distribution and processing as well as uphold the tenants of GMP ● Record production finished goods and WIP data ● Perform quality checks on incoming raw materials, packaging components, and labels ● Approve incoming materials by confirming specifications; conducting visual and measurement tests; rejecting unacceptable materials and notifying operations ● Implement and monitor current programs in Quality assurance as it pertains to distribution and processing as well as uphold the tenants of GMP ● Record production finished goods and WIP data ● Perform quality checks on incoming raw materials, packaging components, and labels ● Approve incoming materials by confirming specifications; conducting visual and measurement tests; rejecting unacceptable materials and notifying operations

    • IT Services and IT Consulting
    • Android Developer
      • Oct 2019 - Mar 2020

      ● 6-week intensive Android development course ● Participate in the development on new projects ● Assist on methods and procedures on projects ● Replaced old legacy Java code with Kotlin coroutines, null safety checks and higher order functions on projects ● 6-week intensive Android development course ● Participate in the development on new projects ● Assist on methods and procedures on projects ● Replaced old legacy Java code with Kotlin coroutines, null safety checks and higher order functions on projects

    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Quality Engineer
      • Apr 2016 - Dec 2018

      ● Ensured products quality complied with industry standards ● Collaborate with process engineers and quality members to improve quality process ● Carried out product complaints investigations from customers ● Ensured products quality complied with industry standards ● Collaborate with process engineers and quality members to improve quality process ● Carried out product complaints investigations from customers

    • United States
    • Retail
    • 1 - 100 Employee
    • Sales Associate
      • Jun 2011 - Apr 2014

      ● Developed and maintained positive relationships with customers ● Managed store and inventory ● Responsible for store operations such as opening and closing ● Developed and maintained positive relationships with customers ● Managed store and inventory ● Responsible for store operations such as opening and closing

    • United States
    • Entertainment Providers
    • 400 - 500 Employee
    • Opening Manager
      • Oct 2006 - Feb 2011

      ● Assisted managers in daily operations such as supervising employees and customer concerns ● Trained and supervised employees ● Inventory control and making special orders ● Assisted managers in daily operations such as supervising employees and customer concerns ● Trained and supervised employees ● Inventory control and making special orders

Education

  • Coding Dojo
    Software Developer
    2019 - 2019
  • Northern Illinois University
    Bachelor of Science - BS, Electrical and Electronics Engineering
    2012 - 2014
  • Waubonsee Community College
    Associates in Science
    2008 - 2012

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