Roberta Rossi Hankins, MBA

Social Media Project Manager at Puget Sound PMI - NW Chapter of Project Management Institute
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Contact Information
us****@****om
(386) 825-5501
Location
Seattle, Washington, United States, US
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Limited working proficiency

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Credentials

  • Managing Project Stakeholders
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations: Budgets
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations: Communication
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations: Risk
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations: Schedules
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations: Teams
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Project Management Foundations: Ethics
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Project Management Foundations: Requirements
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Duolingo Spanish Fluency: Elementary (Estimated)
    Duolingo
    Oct, 2015
    - Nov, 2024
  • Adobe Illustrator CS6
    Universidade Presbiteriana Mackenzie
    Jan, 2006
    - Nov, 2024

Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Social Media Project Manager
      • Oct 2021 - Present

    • Project Coordinator - Volunteers Outreach
      • Nov 2020 - Sep 2021

      • Developing strategies to align volunteers’ goals with the organization’s mission.• Streamline internal and external communications and increase volunteer support and retention.

    • Small Business Owner - Cleaning Services
      • Jan 2017 - Aug 2020

      • Built a small housekeeping company in the Greater Seattle Area. Established a compelling business roadmap and operational model to successfully maintain ‘White Glove’ standards and clientele retention.• Developed remarkable rapport with customers by building business relationships based on trust. Customer satisfaction was managed by facilitating regular review meetings.• Identified and managed risks and resources to attend to deliverables on a work package level to uphold quality and benefits standards; therefore, ensured the business’ main constraints of scope and time were operating as planned.• Recognized for delivering quality above market.

    • Household Manager & Child Care Specialist
      • Jun 2013 - Dec 2016

    • United States
    • Individual and Family Services
    • 700 & Above Employee
    • Child Care Specialist
      • Jan 2010 - May 2013

      • Managed time efficiently and multi tasked, organized, and cared for triplets (from 5-month till 3 ½ year old), while voiding cultural conflicts and expertly managed diversity by mashing cross-cultural perspectives.• Promptly adjusted educational approaches to suit ABA (Applied Behavior Analysis) methodologies regarding Autism strategies for personal inter-person communications. • Managed time efficiently and multi tasked, organized, and cared for triplets (from 5-month till 3 ½ year old), while voiding cultural conflicts and expertly managed diversity by mashing cross-cultural perspectives.• Promptly adjusted educational approaches to suit ABA (Applied Behavior Analysis) methodologies regarding Autism strategies for personal inter-person communications.

    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Creative Art Director
      • May 2008 - Oct 2009

      • Successfully represented the agency’s organizational philosophy by creating its corporate visual identity and branding campaign. • Created an entire campaign for the company's main account Vallée, the biggest animal medicine laboratory in Brazil, resulting in its main product gaining the bestseller position in the industry. • Managed campaign alignment meetings and creative reviews with senior leaders and stakeholder to design advertising campaigns, promotions, branding strategies, custom illustrations, promotional logos, and catalogs for 5 distinct industries.• Efficiently executed the prepress procedure of graphic materials for 12 marketing channels, personally negotiating printing, mock ups, and client satisfaction.

    • 1 - 100 Employee
    • Operations Project Manager
      • Sep 2006 - May 2008

      • Proposed and managed a project to streamline the dysfunctional business operations system of start-up company,• Designed and implemented an integrated custom database solution to manage and coordinate the company operations system, resulting in 50% improvement in scheduling requirements and internal communication in the first 2 months.• Conducted problem-solving investigations related to efficiency issues in the plant operations. Interacted with operations personnel and provided assembly line solutions to scheduling issues.• Managed operational aspects of the organization including coordination of resources, project planning, design, production, scheduling, and delivery.

    • Graphic Designer
      • Jun 2003 - Aug 2006

      • Expert image editor created graphic materials for 3D lenticular printing, which requires special colors, image edition, and layout composition knowledge.• Built exceptional relationships with clients, suppliers, and service providers.• Frequently conferred with customers to discuss the technology’s features and limitations gaining approval of high-quality 3D-motion graphic materials for events, promotions, freebies, and POP.

Education

  • City University of Seattle
    Master of Business Administration (M.B.A.), Project Management
    2015 - 2016
  • City University of Seattle
    Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
    2012 - 2014
  • Faculdade Cásper Líbero
    Bachelor of Arts (B.A.) in Social Communications, Marketing, Advertising, and Applied Communication
    2003 - 2006
  • ETEC José Rocha Mendes
    Associate's Degree, Graphic Design
    2001 - 2002

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