Experience

Mercedes-Benz Italia

• Italy
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• • Jun 2022 - Present

  - Design and implementation of an integrated CRM process (acquisition, retention/loyalty,nurturing) through Salesforce system- Coordination in team of a new International CRM project in our market (definition ofrequirements, new developments)- Design and implementation of a best customer experience through an internal crossfunction swarm- Lead management, nurturing and analysis in cooperation with our dealer network- Market research, management- Taylor made action related to the "clusterization analysis" (welcome DeM, active selling,tactical DeM, Social)- Supervision of call center activities Show less

• • Sep 2017 - May 2022

  - Planning different variables relating sales activities for MB and smart brands- Management and monitoring of the target achievement- Market Analysis about trend and results of the automotive market- Forecast and reporting of the sales budget for passenger cars business- Implementation of ad hoc reports and internal KPIs monitoring

• • Nov 2015 - Sep 2017

  - Forecast and evaluation data relating the management performance of the Mercedes-benzCars BU. Deviation analysis compared to the planned financial goals- Collaboration with Marketing department for pricing activities- Support with the Accounting department for accounting provision- Reporting and communication of the management and sales results

• • Nov 2014 - Nov 2015

  - Management of invoicing and verification of the accounting records.- Activities relating to the accounting payable, reconciliations and supplier master datamanagement via SAP.



LeasePlan

• Netherlands
• Financial Services
• 700 & Above Employee

• Controller

  • May 2014 - Oct 2014

  - Support in the Forecast activities and deviation analysis compared to actuals - Data Analysis and reporting to support management. - Support in the Forecast activities and deviation analysis compared to actuals - Data Analysis and reporting to support management.



Università degli Studi Roma Tre

• Italy
• Education Administration Programs
• 700 & Above Employee

• Amministrazione biblioteca di scienze economiche

  • Apr 2012 - Mar 2014

  - Support to the library structure in the conservation and maintenance of the bibliographic heritage through classification and cataloging . - Management loans and consultation books and periodicals. - Support to the library structure in the conservation and maintenance of the bibliographic heritage through classification and cataloging . - Management loans and consultation books and periodicals.



ISTAT

• Italy
• Research Services
• 700 & Above Employee

• Rilevatrice Censimento ISTAT

  • Sep 2011 - Feb 2012

  - Statistical surveys on housholds/businesses - Statistical surveys on housholds/businesses



Provincia di L'Aquila

• Italy

• Controller

  • Jan 2007 - Dec 2007

  - Planning and graduation of strategic objectives by analyzing the resources available. - Detection of results and measurement performance relating the management activities. - Planning and graduation of strategic objectives by analyzing the resources available. - Detection of results and measurement performance relating the management activities.