DMC Manager

• Jun 2021 - Present

Operation Manager

• Jan 2018 - Jan 2020

Check of all dossiers completed by customer care staffIssue of vendor invoices for commissionsCheck of vendors statementsAccountancyDocument Financial transactions Maintain accounting controls by preparing and recommending policies and proceduresPrepare payments by verifying documentation, and requesting disbursements.

Booking Manager

• Sep 2015 - Dec 2017

▪ Job interviews and staff selection, staff training, reports and billings, close control on the staff job, shifts organisation▪ Sales, invoice and business administration (analysis, strategy, planning and development)▪ Management, Time management, negotiation and processing complaints▪ Daily, monthly and yearly booking and sales reports on MS Office and excel▪ Customer and partners care and problem solving through emails, Skype or phone▪ Cooperation and support in an international environment to reach the monthly and yearly target▪ Recruitment and Training of new members of the team and direction towards accomplishing a goal▪ Point of reference for the office staff and between customers and partners▪ Workforce and career management: daily and monthly working plans according to business needs▪ Developing and implementing HR strategies and initiatives aligned with the overall business strategy▪ Bridging management and employee relations by addressing demands, grievances or other issues▪ Managing the recruitment and selection process▪ Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation▪ Organisation of team building sessions, in order to improve the cohesion among the staff▪ Provide administrative support to the Executive Director and the Board of Directors, including: planning, research, communications, personnel, recordkeeping, property management, and bookkeeping▪ Complaints management and problem solving Show less

Tour operator

• Nov 2010 - Sep 2015

▪ Daily, monthly and yearly booking and sales reports on MS Office and excel▪ Customer and partners care and problem solving through emails, Skype or phone▪ Partnership creation through contracts with hotels and group hotels like Forte Village, Chia Laguna, Delphina and Starwood Luxury Group Hotels, guaranteeing observance of contract conditions▪ Cooperation and support in an international environment to reach the monthly and yearly target▪ Management of the incoming English, German, French and Italian speaking tourists and businesspeople from all over the world to Sardinia, booking of accommodations like hotels, luxury hotels and villas▪ Booking management and intermediation between customers from all over the world (incoming) and accommodations in Sardinia. Back and front office, office administration▪ Calculate estimated travel rates and expenses, using items such as rate tables and calculators.▪ Creation of tailor-made plans and itineraries with booking of means of transportation (flight ticket, ferry ticket, car rental) and management of the commercial relationship between companies▪ Data entry, content management for the website www.sardegna.com, special offers and marketing▪ Complaints management and problem solving Show less

Direction Assistance

• Apr 2010 - Oct 2010

Provide administrative support to the Executive Director and the Board of Directors, including: planning, research, communications, personnel, recordkeeping, property management, and bookkeeping. I also act as the Executive Director in her absence. Provide administrative support to the Executive Director and the Board of Directors, including: planning, research, communications, personnel, recordkeeping, property management, and bookkeeping. I also act as the Executive Director in her absence.

Receptionist

• Jun 2009 - Sep 2009

Receptionist

• Apr 2008 - Oct 2008

Check guests in, take payment, explain them everything they need to know about the hotel and the surrounding area, make/edit reservations (also with t.o), supervise the maintenance and kitchen staff, Check guests in, take payment, explain them everything they need to know about the hotel and the surrounding area, make/edit reservations (also with t.o), supervise the maintenance and kitchen staff,

Receptionist

• 2004 - 2004

Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

Receptionist

• Apr 2003 - Oct 2003

Check guests in, take payment, explain to them everything they need to know about the hotel and the surrounding area, make/edit reservations, supervise the maintenance and kitchen staff Check guests in, take payment, explain to them everything they need to know about the hotel and the surrounding area, make/edit reservations, supervise the maintenance and kitchen staff