Experience

Black and White Hospitality

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head of reservations

  • Oct 2021 - Present



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Reservations & Guest Services Supervisor

  • May 2020 - Nov 2020

  • Reviewing daily arrival lists, using Opera, preparing all collaterals material and service in order to offer the best welcome experience to our guest.• Ensure that all traces are auctioned in a timely manner.• Maintaining the Opera (property management) to ensure guests, companies and agents details, comments and history are up to date and relevant.• Ensure that deposits are taken to comply with the rate restrictions.• Dealing with guests and acquiring bank in order to release the pre-authorization hold.• Sending invoices and bills.• Operate Hotel Switchboard ensuring all calls are handled with the required manners l and company standards.• Responsible to anticipate all guest expectation and manage their needs while building a personal relationship over their stay• Managing guest’s emails and requests such us quoting stays, organizing special occasion, booking Spa treatments• Booking restaurant tables• Taking order for room service and post it directly in to Micros system

• Senior Supervisor/ Office Manager

  • Apr 2013 - Nov 2020

  Main duties and responsabilities:- Managing the floor and working alongside the front of house team ensuring service runs smoothly- Ensure all customers receive the highest levels of service from all members of the team- Support and deliver effective training - Ensuring Health & Safety and also hygiene procedures and standards are maintained- Lead the front of house team - Ensure any customer complaints are handled professionally and all customers leave with a positive dining experience- Ensure effective communication between the front and back of house throughout service - Maximising all business opportunities to drive sales- Handling daily financial activities such as banking, cash handling/cash out, revenue venue report- Actively support the General Manager with back of house administration duties



Solus Investment

• Asset Manager (part time)

  • Feb 2013 - Jan 2020

  Main duties:- Engage contractors;- Leasing terms with estate agents;- Plan works and timing- Supervise works- Optimize solutions Main duties:- Engage contractors;- Leasing terms with estate agents;- Plan works and timing- Supervise works- Optimize solutions



Cucina Asellina

• United States
• Restaurants

• Server

  • Oct 2012 - Mar 2015

  Main responsibilities:- Welcoming the guest, seating them and presenting them the culinary offer;- Making sure the guests feel as good as possible and enjoy our services;- Processing guest orders in a timely manner, whilst verifying that all items are prepared according to the guest's requests and standards;- Keeping a discreet eye on the guest to ensure they are satisfied with the provided service;- Responding to any additional request;- Cleaning and resetting the table after meals;- Presenting the cheque to the guest according to the standards, and the subsequent cheque processing.



Strada Restaurants

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Christmas Coordinator

  • Oct 2012 - Dec 2012

  Deal with guests and colleagues at all levels and understand a hands on Christmas trade restaurant activity. Update and refresh all Christmas POS in house; communicate Christmas offers within the restaurant; Christmas mail shots, coordinate, maintain and manage a Christmas booking diary; Take Deposit; Register preorder; Organize Tables and Floor Plan; Deal with all enquries and ensure company policies procedures and standards are adhered to at all times. Deal with guests and colleagues at all levels and understand a hands on Christmas trade restaurant activity. Update and refresh all Christmas POS in house; communicate Christmas offers within the restaurant; Christmas mail shots, coordinate, maintain and manage a Christmas booking diary; Take Deposit; Register preorder; Organize Tables and Floor Plan; Deal with all enquries and ensure company policies procedures and standards are adhered to at all times.



CIRPE

• Creative Director

  • 2003 - Jul 2012

  Develop and deliver creative solutions to advertise all the courses. Coordinate and supervise a team of graphic designers, illustrators, web master

• Senior Graphic Designer

  • 2003 - 2012

  Main duties and responsabilities:- Researching and monitoring consumer markets and trends to find new and innovativecre ative ideas to inspire the creative teams development of print, on-line design and packaging.- Generating original thinking which is complimented by strong design layout and exacting attention to detail.- Effectively transforming client requirements into strategic brand concepts and powerful design that works across both print and web.- Responsible for all offline and online design for the corporate image and for the professional trainin courses adevertised. This will include brochures, conference and event collateral, advertising, web and digital content and bid and proposal documents- Collaborating and contributing to the creative process to ensure that the high quality of creative is upheld, maintaining consistently high standards for the clients- Monitoring, analysing and evaluating photographic archival needs and art directing photography shoots to provide required on-brand image stock for use across all marketing activity both on and offline.- Protect the visual identity of the brand, acting as day-to-day brand guardian, ensuring consistency across all consumer touch-points, guiding the use of appropriate on-brand images for motivating our audience segments.



Aeffe

• Instructional Designer

  • 2004 - 2010

  Main role- Understand learners needs- Define the end goal of instruction with teachers and courses director- Create tools and e- learning platforms to facilitate learning- Lead a small dedicated team Main role- Understand learners needs- Define the end goal of instruction with teachers and courses director- Create tools and e- learning platforms to facilitate learning- Lead a small dedicated team