Clinical Research Analyst -Psychometrist

• Nov 2022 - Present

Clinical Research Analyst (Psychometrist) in the Rheumatology Department at the Toronto Western Hospital, UHN. Clinical Research Analyst (Psychometrist) in the Rheumatology Department at the Toronto Western Hospital, UHN.

Psychometrist

• Nov 2022 - Present

Research Analyst (Psychometrist) in the Research-Canadian Concussion Centre Department at the Krembil Research Institute, UHN. Neuropsychological Assessments, administration and scoring of tests and questionnaires, interviews with participants and data compilation. Research Analyst (Psychometrist) in the Research-Canadian Concussion Centre Department at the Krembil Research Institute, UHN. Neuropsychological Assessments, administration and scoring of tests and questionnaires, interviews with participants and data compilation.

Customer Service Partner Specialist

• Jun 2022 - Present

*Operates with the highest standards of confidentiality, privacy, ethics, and discretion *Resolves conflict with professionalism and empathy. *Manages inbound calls from clients in a timely manner. *Identify additional needs Booking.com partners may have and help them to upgrade products or services *Operates with the highest standards of confidentiality, privacy, ethics, and discretion *Resolves conflict with professionalism and empathy. *Manages inbound calls from clients in a timely manner. *Identify additional needs Booking.com partners may have and help them to upgrade products or services

Customer Care Agent

• Jul 2018 - Jun 2022

Part-time managing all reservations from apartments based in Uruguay remotely from Toronto. Communicating with guests over the phone/e-mail and extranet portals in Brazilian Portuguese and English – responding to all guest queries, addressing any possible issues and ensuring guest satisfaction at all times. Creating, and maintaining property listings and ensuring the property description is accurate in all OTAs. Communicating with and managing the reception and cleaning teams. Part-time managing all reservations from apartments based in Uruguay remotely from Toronto. Communicating with guests over the phone/e-mail and extranet portals in Brazilian Portuguese and English – responding to all guest queries, addressing any possible issues and ensuring guest satisfaction at all times. Creating, and maintaining property listings and ensuring the property description is accurate in all OTAs. Communicating with and managing the reception and cleaning teams.

Customer Service Guest Specialist

• Mar 2020 - Sep 2020

Ranked above peer average in quality evaluations for adherence to guidelines and company policy and procedures for confidentiality and anonymity of customer information.

Customer Service Guest Executive

• Jan 2020 - Mar 2020

Research Assistant

• Mar 2016 - Mar 2018

Application of cognitive theory for the understanding of anxiety disorders. Evaluation of evidence from research studies and preparation of a report; compilation of graphs, charts, tables and summarized statistics of research results, submission of articles, ethic board applications, consent forms, oral and poster presentations. Application of cognitive theory for the understanding of anxiety disorders. Evaluation of evidence from research studies and preparation of a report; compilation of graphs, charts, tables and summarized statistics of research results, submission of articles, ethic board applications, consent forms, oral and poster presentations.