Roberta Peach
CSR at The Hub Pen Company- Claim this Profile
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Topline Score
Bio
Credentials
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Yellow Belt Certified Six Sigma
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Experience
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Hub Pen
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United States
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Advertising Services
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1 - 100 Employee
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CSR
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Sep 2009 - Present
Senior Customer Service Representative Hub Pen Company. Manage key customer accounts. Communicate daily with customers via phone and e-mail. Provide quick responses and resolutions. Provide freight estimates and price quotes. Process artwork and purchase orders. Sends out proofs and releases jobs into production when proofs are approved. Uses product knowledge effectively to guide customers in decision-making. Liaison between production and management when needed. Senior Customer Service Representative Hub Pen Company. Manage key customer accounts. Communicate daily with customers via phone and e-mail. Provide quick responses and resolutions. Provide freight estimates and price quotes. Process artwork and purchase orders. Sends out proofs and releases jobs into production when proofs are approved. Uses product knowledge effectively to guide customers in decision-making. Liaison between production and management when needed.
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Computershare
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Australia
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Financial Services
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700 & Above Employee
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Customer Service Rep
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Dec 2008 - Sep 2009
Receive calls from shareholders regarding their investments. Effectively and professionally resolves shareholder concerns. Handle transactions and answers general questions. Update databases during and after each call. Receive calls from shareholders regarding their investments. Effectively and professionally resolves shareholder concerns. Handle transactions and answers general questions. Update databases during and after each call.
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Project Manager
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Nov 1992 - Jan 2008
Managed assigned book titles spanning multiple publishing phases from raw manuscript, through composition, to finalized ready-to-print files. Coordinated multiple simultaneous projects in a strict deadline environment. Manage production schedules according to customer requirements. Communicated daily with customers via phone and e-mail. Coordinated page proofs between authors, copy editors, and composition department. Quality control checked page proofs and merge corrections for… Show more Managed assigned book titles spanning multiple publishing phases from raw manuscript, through composition, to finalized ready-to-print files. Coordinated multiple simultaneous projects in a strict deadline environment. Manage production schedules according to customer requirements. Communicated daily with customers via phone and e-mail. Coordinated page proofs between authors, copy editors, and composition department. Quality control checked page proofs and merge corrections for composition. Created and managed artwork logs. Provided photograph research as required. Mentored junior associates providing guidance through their day-to-day tasks. Provided cost analysis in support of new project bidding. Handled billing details for assigned book titles. Recruited and supervised outside contracted support. Managed and ordered departmental supplies including expense reporting. Show less Managed assigned book titles spanning multiple publishing phases from raw manuscript, through composition, to finalized ready-to-print files. Coordinated multiple simultaneous projects in a strict deadline environment. Manage production schedules according to customer requirements. Communicated daily with customers via phone and e-mail. Coordinated page proofs between authors, copy editors, and composition department. Quality control checked page proofs and merge corrections for… Show more Managed assigned book titles spanning multiple publishing phases from raw manuscript, through composition, to finalized ready-to-print files. Coordinated multiple simultaneous projects in a strict deadline environment. Manage production schedules according to customer requirements. Communicated daily with customers via phone and e-mail. Coordinated page proofs between authors, copy editors, and composition department. Quality control checked page proofs and merge corrections for composition. Created and managed artwork logs. Provided photograph research as required. Mentored junior associates providing guidance through their day-to-day tasks. Provided cost analysis in support of new project bidding. Handled billing details for assigned book titles. Recruited and supervised outside contracted support. Managed and ordered departmental supplies including expense reporting. Show less
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