Roberta Paschoal

Customer Service Manager at Zankyou Weddings
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Full professional proficiency

Topline Score

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

You need to have a working account to view this content. Click here to join now
Carolina Mazuco

Roberta is a great team leader. She is very objective, goal-driven, and an excellent team player. It was remarkable to see her scaling to a more senior position in a short period of time. I recommend her outstanding organization and team management skills. It was a pleasure to have her on my team.

Nina Wang Bedacchi

Responsable y comunicativa, Roberta está orientada a los resultados. Con sus conocimientos, habilidades técnicas y de alto nivel, siempre ha entregado excelentes resultados en la empresa. He trabajado con ella durante más de 2 años y la recomiendo encarecidamente.

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.
You need to have a working account to view this content. Click here to join now

Credentials

  • Cómo desarrollar la inteligencia emocional
    LinkedIn
    Jul, 2020
    - Sep, 2024
  • Inteligencia Emocional
    Escola Conquer
    May, 2020
    - Sep, 2024
  • USER EXPERIENCE IMMERSIVE
    UXER SCHOOL
    Jan, 2020
    - Sep, 2024
  • IELTS
    British Council
  • Técnicas de ideación para resolver problemas de diseño UX
    Eventos NEOLAND

Experience

  • Zankyou Weddings
    • Spain
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Customer Service Manager
      • Mar 2018 - Present

      International team management: strategy, training, follow-up.Establishment of project and team objectives determining the actions to be carried out according to the business purposes. Direct contact with clients to measure quality and identify needs. Monitoring of KPIs.

    • Customer Service Coordinator
      • Aug 2017 - Mar 2018

      Customer service coordination. Analysis and adaptation of digital products. Support of international projects integration.Requests and incidents administration.

    • Customer Service Agent
      • Mar 2017 - Aug 2017

      Helpdesk, analysis, requests and incidents management.Sales and complement services promotion.

  • ANBIMA
    • Brazil
    • Financial Services
    • 400 - 500 Employee
    • Communication Analyst
      • Jun 2012 - Jan 2017

      Digital content and media management channels. Events and technical training organization. Customer service. Digital content and media management channels. Events and technical training organization. Customer service.

  • Beth Paschoal - Pesquisa e Informação de Mercado
    • Market Research
    • 1 - 100 Employee
    • Market Analyst Researcher
      • Dec 2011 - Jun 2012

      Management of research projects (screening of participants, in-depth interviews and focus groups organization). Documentary research. Management of research projects (screening of participants, in-depth interviews and focus groups organization). Documentary research.

  • Alligare Party Planner
    • Wedding Consultant
      • Oct 2011 - Jun 2012

      Planning and weddings organization. Planning and weddings organization.

  • Banqueting Buffet
    • United Kingdom
    • Restaurants
    • Events Advisor
      • Oct 2011 - Jun 2012

      Events planing and kitchen coordination. Events planing and kitchen coordination.

  • Cirque du Soleil Entertainment Group
    • Canada
    • Entertainment Providers
    • 700 & Above Employee
    • Security Supervisor
      • Oct 2011 - Nov 2011

      Security coordination (Varekai season). Security coordination (Varekai season).

  • Imperial College London
    • Research Services
    • 700 & Above Employee
    • Bartender, EastSide Bar
      • Nov 2010 - Mar 2011

      Customer service at EastSide bar and special events at the Royal College of Music. Customer service at EastSide bar and special events at the Royal College of Music.

  • ANBIMA - Brazilian Financial and Capital Markets Association
    • Communication and Events Analyst
      • Sep 2007 - Jul 2010

      Executive events organization. Production, advertising, promotion, sales, sponsorship, collaborations and protocol management. Budgeting. Executive events organization. Production, advertising, promotion, sales, sponsorship, collaborations and protocol management. Budgeting.

  • quantiQ
    • New Caledonia
    • IT System Custom Software Development
    • 1 - 100 Employee
    • Marketing and Communication Analyst
      • Aug 1999 - Oct 2007

      Communication plan and advertising management. Web content creation. Event organization. Promotional material and segmented actions by product categories. Communication plan and advertising management. Web content creation. Event organization. Promotional material and segmented actions by product categories.

Education

  • UXER SCHOOL
    UX / UI Design
    2020 -
  • CEF Centro de Estudios Financieros
    Curso de CRM y Customer Experience
    2018 - 2018
  • Birkbeck College, University of London
    Short Course, Consumer Psychology
    2011 - 2011
  • The Chartered Institute of Marketing
    Level 6 CIM Professional Diploma in Marketing., Marketing
    2010 - 2011
  • Fundação Getulio Vargas
    Events Management, Short Course GV PEC - Events
    2008 - 2008
  • Escola Superior de Propaganda e Marketing
    Post-graduate Degree, Communication
    2006 - 2007
  • Escola Superior de Propaganda e Marketing
    Graduate Degree, Businnes Administration
    1995 - 2000
  • Escola Barifldi
    Elementary and high school
  • Nascor Formación
    Marketing Digital, Analítica y Diseño web.
    2020 - 2020
  • Nascor Formación
    Digital Marketing Digital, Analytics and Web design.

Community

You need to have a working account to view this content. Click here to join now