Experience

Lasko Products

• United States
• Manufacturing
• 200 - 300 Employee

• Sales Service Supervisor

  • Aug 2019 - Present

• Sales Service Representative

  • Dec 2018 - Present

  Responsible for utilizing retail performance tracking tools, compiling data and competitive intelligence from multiple sources, coordinating sales presentations for major accounts, supporting the sales force post-sale and ensuing seamless execution of orders per the individual requirements of each account. Account base consists of Mexico, the Caribbean and Canada.



Federal-Mogul Powertrain

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• EIT / Automotive Sales Coordinator

  • Jan 2013 - Sep 2018

  Served as liaison with manufacturing, quality, sales, finance, and product management regarding customer matters. Processed RFQ requests from contract/standard distributors and end-users, using correlating pricing structures. Ensured quoting of products to end-user specifications. Calculated transfer pricing for global company locations based on current exchange rates. Functioned as administrator for product management review database in Lotus Notes. Provided technical assistance. Routed customer drawings for approval in Windchill. Obtained monthly POS reports from contract distributors, reviewing and uploading into SAP to provide commissions to manufacturer representatives. Ran and distributed weekly and monthly reports. Managed sample and literature inventory levels at Exton and off-site facilities. Coordinated binder, sample, and literature deliveries. Processed yearly rebates per contracts. Completed RFQ requests from tier-one/-two customers. Quoted products based on GP margins. Routed customer drawings for approval in Windchill. • Served as team member for implementation and testing of Salesforce (CRM) • Reduced sample inventory of like products to keep levels more manageable Show less



PeopleShare

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Purchasing Coordinator

  • Jun 2011 - Jun 2012

  Functioned as liaison between Quest suppliers and business units in purchasing operations center (POC). Processed requisitions for CAPEX purchases. Supported business units with issues related to purchasing. Coordinated and expedited deliveries of time-sensitive materials. Served as back-up coordinator for STAT and manual requisition entry. • Assisted with implementation of new Active Orders (GSX) system • Worked during downtime to research and resolve non-payments of old invoices Functioned as liaison between Quest suppliers and business units in purchasing operations center (POC). Processed requisitions for CAPEX purchases. Supported business units with issues related to purchasing. Coordinated and expedited deliveries of time-sensitive materials. Served as back-up coordinator for STAT and manual requisition entry. • Assisted with implementation of new Active Orders (GSX) system • Worked during downtime to research and resolve non-payments of old invoices



NTN Bearing Corporation

• United States
• Machinery Manufacturing
• 700 & Above Employee

• OEM Sales Coordinator

  • Jan 2003 - Feb 2010

  Supervised sales support for 53 national accounts, with annual sales of $11,000,000. Coordinated ordering process and on-time deliveries of critical parts required to keep production lines running. Processed incoming customer orders from websites, e-mail, or fax. Verified stock availability, notified inventory planners and sales representatives of shortfalls, confirmed delivery dates with customers, and entered data into system. Analyzed customer forecast requirements, ensuring future inventory availability. Assisted distribution coordinators with overflow of phone calls. Coordinated with inventory planners and negotiated deliveries with customers when requirements exceeded forecast due to unforeseen increases inside of lead time. Researched available products and offered alternate parts to expedite delivery. Directed delivery complaints, resulting from damages, shortages, and incorrect parts. Collaborated with internal departments to resolve issues and identified causes to prevent future occurrences. Cross-trained on pricing and product nomenclatures and sales techniques in procuring orders. • Created customer/NTN part-number cross-references in AS/400 to speed up order entry process • Reduced inventory levels and increased sales by researching original requestor of dead stock Show less



Xylem

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • 1999 - 2002

  Served as dedicated representative for five distributors with multimillion-dollar annual sales. Functioned as direct contact with contractors on municipal bids. Researched products, assisting customers with parts needed to rebuild pumps and mixers to current equivalency. Recognized as trusted advisor by sales and service staff, providing cost-effective suggestions. Oversaw order extracting from company’s cutting-edge extranet, checking for completeness. Assisted with annual physical inventory. Show less



Applied Controls, Inc.

• United States
• Industrial Automation
• 1 - 100 Employee

• Inside Sales Representative

  • 1995 - 1999

  Provided complete sales support for eight internal sales representatives. Oversaw pulled literature and set up blanket orders. Managed direct interactions with customers, providing quotes, checking availability, researching alternatives/options, and performing problem-solving. Analyzed customer histories, providing recommendations and upselling. Researched and recommended approvals for all credit requests. Assisted accounts receivable with collection calls and payment arrangements. Aided purchasing with order recommendations and yearly stock rotations. Show less