Experience

Riu Plaza The Gresham Dublin

• Ireland
• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Jan 2023 - Present

  Manage a large team while delivering superior service and maximizing customer satisfaction. I am in charge of responding efficiently and accurately to any customer complaints. I am also involved in training new and current employees on proper customer service practices. Ensure staff follows health and safety regulations and I povide solutions to issues (e.g. profit decline, employee conflicts)I take care of the weekly roster for three different restaurants, make sure there is always the right amount of staff.I use the program timepoint.ie to add rosters, calculate hours of all employees and take care of holidays. Show less

• Assistant Manager

  • Oct 2020 - Mar 2023

  Manage a large team while delivering superior service and maximizing customer satisfaction. I am in charge of responding efficiently and accurately to any customer complaints. I am also involved in training new and current employees on proper customer service practices. I oversee interviewing and hiring new employees as well as completing the weekly rosters and ensure to complete payroll in a timely fashion.

• Assistant Manager

  • Oct 2020 - Mar 2023

• Assistant Manager

  • Oct 2020 - Mar 2023

• Supervisor