Sr. Program Manager

• Oct 2017 - Present

Release Project Manager

• Mar 2012 - Jun 2017

Planning, prioritizing and managing the successful on-time delivery of multiple, simultaneous projects. • Provide end to end project support, including scope approval, status reporting, managing continuous integration and deployment strategies, obtaining release approvals, managing customer feedback, leading security audits and retrospective meetings. • Collaborate with cross-functional teams and senior management, leading adherence to organizational processes. Managed maintenance knowledge-base of processes/best practices • Utilize broad technical knowledge of Cloud Front-End and Back-End architectures and technologies to lead transition from waterfall to agile methodologies and processes • Actively lead change by socializing information on industry trends, tools and requirements. Conducted training sessions to expedite knowledge onboarding and tool usage • Proactively identify potential issues/roadblocks and propose mitigation plans • Present to senior management and stakeholders; articulating project status, risks, mitigations, and milestones. Negotiate exception approvals, where necessary • Conduct team meetings to discuss roadblocks, establish best practices and adjust priorities • Lead team in preparing for ISO and SOC2 audits. Managed audit schedules, educated teams on audit requirements, ensured clear and concise audit documents and led issue remediation which led to achieving SOC2 compliance credentials. Show less

Quality Assurance (QA) Manager

• 2005 - 2012

Managed local and remote, 10-15 member, QA teams, and projects. Track record for delivering quality products on a schedule that met internal and external requirements.• Provided coaching and mentoring to assist employees in career development and encouraged process improvements that positively impacted department and organization• Experience in HR related activities (Hiring, Layoffs, Evaluations, Bonus and Salary Planning) Participated in Team-Based Decision-Making sessions with peer managers to assess and appraise employees• Balanced workload among team members and set overall test strategies in place meeting or exceeding commitments• Collaborated with customers to obtain feedback and assist with installations and problem determination / resolution. Delivered valuable feedback for product improvements.• Worked closely with team to define performance goals• Led team to full automation of test cases, reducing test cycle by 60%• Prepared and presented status, risk and projection reports to executives Show less

Quality Assurance (QA) Team Lead

• 1997 - 2005

Mentored, coordinated and led in creation and execution of QA processes, strategies, plans and schedules. Provided guidance to QA teams both locally and remotely through numerous product cycles• Responsible for daily activity planning, execution, and administrative details• Provided weekly reports on team progress and defect status• Developed and implemented new QA practices and standards• Prepared and managed test servers and client systems• Trained new testers which included development discussion sessions. Assisted with the daily testing activities• Reviewed and signed off on product user documentation• Defined and implemented transition plans as teams were moved to other projects Show less

Software Developer

• 1990 - 1997

Software Engineer • Developed product code according to architectural design documents • Performed unit test of developed code • Performed peer code reviews • Analyzed defects and provided fixes for QA and customer reported problems. Provided customer support after product release Software Engineer • Developed product code according to architectural design documents • Performed unit test of developed code • Performed peer code reviews • Analyzed defects and provided fixes for QA and customer reported problems. Provided customer support after product release