Experience

Formerly ETHOS Health Communications

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Network Administrator

  • Jul 2014 - Present

  Provide end user support for various levels of technical and non-technical staff. Monitor help desk support requests via Track-It software. Deploy, support, and troubleshoot PC hardware components, desktop operating system software (Win 7\8 and Mac OS X), and application software (Microsoft Office 2013 and 2011 for Mac). Support and troubleshoot server hardware components, server operating system software, and application software (Windows Server 2008, 2008 R2, 2012 with HyperV). Deploy, support, and troubleshoot iOS devices including iPhones and iPads along with associated apps. Configuration of major network components including firewall, routers, and switches. Support VOIP telephony system. Support backup systems. Assist with Office 365 and SharePoint 2013 enhancement projects. Assist with maintenance of several MS SQL 2008 databases and reporting using Crystal Reports. Interface with consultants and vendor technical support. Provide technical recommendations to solve business problems and\or improve existing processes. Lead \ assist with other projects and initiatives.



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• CAE3 Customer Technical Support

  • Jan 2014 - Jul 2014

  Diagnoses PC hardware, software, operating system and cable modem and cabling issues. Successfully evaluate and resolve escalated help desk tickets in a timely manner and follow-up with customer to ensure resolution. Perform advanced-level network diagnostics to identify and resolve network configuration issues from the modem to the Internet backbone (e.g. misallocated IP, duplicate IP, router configuration, etc.). Provide feedback to training to assist in enhancing CAE IP curriculum. Collaborates with other business partners and internal departments to resolve complex customer issues. Stay informed of all current methods, technology, policies and procedures. Identifies customer call trends and recommends process improvement opportunities.



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Assistant System Support Technician

  • May 2013 - Dec 2013

  Assist in the management of user accounts and profiles for computer network. Troubleshoot reported problems and document diagnostic steps for issues related to computers and equipment. Conduct research to find solutions and implement the most appropriate solution. Follow-up with internal customers to ensure that technical needs have been met. Re-image, clean, and maintain computers and make repairs or hardware replacement recommendations to the Lead System Support Technician and Director. Assist in the implementation of software and hardware releases as directed by Headquarters staff. Assist in the set-up and access of student access Wi-Fi. Provide technical/network support of curriculum software images and assist in user training.



KLDiscovery

• United States
• Data Security Software Products
• 700 & Above Employee

• Forensic Analyst

  • Jan 2011 - Nov 2011