Experience

RightCrowd

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Aug 2018 - Present



Guestware

• United States
• Hospitality
• 1 - 100 Employee

• Technical Support Analyst

  • May 2013 - Jan 2018

  Maintained and installed Guestware software globally. Administered and installed SQL databases for customers remotely, maintained and restored databases from backups if necessary. Analyzed application logs and trace files, as well as created and ran SQL queries to troubleshoot customer problems. Installed and maintained database replication for each specific customer. Used RDP protocol to troubleshoot software and database issues. Performed server and database health checks and audits. I quickly responded to both automated alerts and customer emails and/or phone calls. I exceeded the required metrics in all measurable objectives, including many positive customer surveys. Show less



SkyMall

• United States
• Retail
• 1 - 100 Employee

• Data Convey Specialist

  • Aug 2009 - Aug 2012

  Monitored and administered data conveyance between SkyMall departments, vendors, and partner companies. I was responsible for troubleshooting data transfer issues on a daily basis. I was assigned to many special requests and managed multiple projects for different SkyMall departments. Monitored and administered data conveyance between SkyMall departments, vendors, and partner companies. I was responsible for troubleshooting data transfer issues on a daily basis. I was assigned to many special requests and managed multiple projects for different SkyMall departments.



Isaac Elementary District

• Phoenix, Arizona

• IT Intern

  • Nov 2008 - Jan 2009

  I assisted the IT Help Desk, Systems Analyst, and System Administrator with district-wide computer needs. I was responsible for troubleshooting, repairing, and cataloging of internal user equipment. I used diagnostic software to analyze network and system anomalies, helping to pinpoint bottlenecks. Excelled in network maintenance and network architecture, working with wireless/RF technology in school IDF and MDFs. This began my quest to learn and improve team building, networking, and system administration skills. Show less