Experience

Avon and Somerset Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police Community Support Officer

  • Jan 2021 - Present

  * Working with community partners and other agencies to solve community problems in accordance with the relevant legislation, policy and partnership agreements. * Conducting patrols, responding to calls and requests for assistance, countering criminal activity and public disorder and minimising risks to public. * Using intelligence to support the achievement of community safety and crime reduction objectives. * Ensuring that intelligence is used ethically and in accordance with the relevant legislation, policy protocols and codes of practice. * Participating in Police and agency-led operations, working within appropriate authority limits carrying out tasks necessary for the successful implementation of the operation while managing risks to the operation and acting in accordance with legislation and procedure. * Responding promptly and taking control of an incident by correctly identifying the nature of the incident, taking appropriate action to ensure that it is dealt with and recorded correctly. * Conducting the initial investigation and scene preservation in accordance with the relevant investigation policies and legal requirements. * Demonstrating support for victims and witnesses and recognising and possible impact on the community. * Evaluating evidence, identifying and pursuing possible lines of enquiry as required to progress investigations. * Working co-operatively with team members and collegue, contributing positively and constructively to the achievement of team and organisational objectives. • Qualified youth mentor and tutor to new PCSO’s joining the constabulary.



Able Personnel Ltd

• Bristol, United Kingdom

• Office Manager/Senior Recruitment Executive

  • Jun 2010 - Dec 2020

  Originally approached to develop the existing business, the role quickly expanded to include management of employees, office and project management. Experience gained: • Introduced new office management procedures, ensuring proper compliance with ever-changing regulations and improving efficiency by allowing staff to focus on maintaining client satisfaction; • Ensuring the company is fully compliant with all industry conduct regulations and codes of professional practise, involving a biennial test to maintain membership of the industry body; • Disseminating new compliance regulations on subjects such as Agency Workers Rights and GDPR to customers and employees, ensuring that any transition is as smooth as possible; • Time sensitive completion of payroll functions including collating timesheets, payment of staff, invoicing clients, analysis and chasing of aged debt, some HMRC returns; • Providing full administrative support for the company, including managing all office procedures and filing systems, procurement of office supplies and staff uniforms, management of diaries and arranging meetings as required • Planning and co-ordination of resources with the ability to react quickly and effectively to resourcing conflict challenges. This includes managing holiday and sickness records for the company • Utilising knowledge of risk management with new and existing clients to anticipate and mitigate risk • Completion of security clearances for aviation security placements and collating references • Recruitment of staff with online adverts, local networking • Negotiating contract terms with new clients and annual reviews of existing contracts.



Paul Brown Transport Services Ltd

• Bristol, United Kingdom

• Senior Recruitment Executive

  • May 2009 - Jun 2010

  I was contacted to help reinstate the agency side of the business which had been dormant for several years. This involved recruiting new employees and gaining new business. • Interviewing and recruiting new employees to meet increased client requirement • Setting up management aids to enable us to monitor performance against set targets • Highly motivated, using my own initiative, working independently • Planning and organisation skills, working to deadlines • Collation of timesheets and payment information, invoicing clients, analysis of aged debtors and chasing of debt.



FSP Ltd

• Office Manager

  • Apr 2007 - May 2009

  Developed and applied management skills in a challenging team situation. Utilised skills in training to streamline office administration. Experience gained: • Problem solving, instigated new methods to address team issues and resolved conflict and personality issues to build a collaborative team; • Provided clear vision to re-energise the team and motivate them to work towards clearly defined targets; • Relationship management to develop and maintain strong customer relations; • Developed knowledge of payroll functions and monitored profit and loss



PL Workforce Ltd

• Bristol, United Kingdom

• National Business Manager

  • Feb 2003 - Apr 2007

  During this time I was manager of one of the larger branches in the company, increasing sales in the branch from £19,000 per week to £55,000 per week over a 9 month period. In addition, I suggested and implemented a new franchising division of the company. These roles involved: • Writing business plans, co-ordinating web design and PR campaigns with the franchise consultant; • Preparation, production, publication and distribution of the PR campaign, web design, profit and loss reports and business plan for the new division; • Main contact point between the Managing Director and franchise consultants; • Visiting branches that were under-performing and advising strategies to improve performance, setting targets and giving tangible goals to work towards.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Branch Manager

  • Jan 1999 - Feb 2003

  As well as running the Taunton branch organising rotas, payroll, stock taking and development of my team, I was the area trainer for the South West, travelling throughout the area developing the skills of other branch’s teams to increase sales. Experience gained: • Leadership skills, providing clear objectives and strategies to improve Branch Performance; • Asked to go to Europe and train area managers and staff in company procedures; • Understanding the drivers of profitability and courses of action to improve profitability; • Resource management to meet the demands of customers and to recognise changing priorities



DETR

• Bristol, United Kingdom

• Office Administrator

  • 1998 - 1999

  During this time I designed the layout for new office space for the branch’s relocation, however, I was primarily involved with the printing and despatch of approximately 500,000 government survey forms. This consisted of: • Ensuring forms and reminder letters were despatched on time to ensure responses could be received in line with the Ministerial Press Notice timetable; • Liaising with engineers and external IT consultants if errors were found and ensuring that the Head of Branch was kept informed of any issues; • Ensuring that data collection staff were aware of the despatch timetable; • Writing a business case for consideration by Senior Project Board members for the purchase of new production printers (the printers were subsequently purchased, improving timescales for the despatch of surveys).



Avon and Somerset Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police Officer

  • 1996 - 1998

  Full time police officer based in Bristol. • Developed and utilised skills in written and oral communication • Ability to remain calm under pressure • Used training in conflict management and negotiation on a daily basis • Gained valuable experience of working as part of a team but also as an individual working on my own initiative • Completed the Police Advanced Driving course. Full time police officer based in Bristol. • Developed and utilised skills in written and oral communication • Ability to remain calm under pressure • Used training in conflict management and negotiation on a daily basis • Gained valuable experience of working as part of a team but also as an individual working on my own initiative • Completed the Police Advanced Driving course.