Experience

in2tel

• Ireland
• Telecommunications
• 1 - 100 Employee

• Telecommunications Engineer

  • Jan 2015 - Present

  Dealing directly over the phone and through email with business and corporate customersVoIP-Sip client software configuration, handset setup, ATA configuration, diverts, hunt groups, voice mail setup, IVR setup, basic PBX understanding with DATA to PRI ISDN, IAD, PSTN (WLR)Creating new accounts, troubleshooting SIP/Voip issues,This roll also involves admin of back end systems, i.eAdding and removing to hardware in Telecity and Clonshaugh data center’s as well as provisioning CLI’s on the VOIP switches.



Magnet+

• Ireland
• Telecommunications
• 1 - 100 Employee

• 2nd level Support Engineer

  • May 2007 - Dec 2014

  Dealing directly over the phone and through email with business and corporate customers, also dealing with escalations from different departments, i.e sales and provisioning, NOC, level 1 team,Web Domains,-Registration, Transfer, Renew of i.e. .com, net, etc-Setting up DNS records. i.e Zone file creation, A, MX, CNAME, TXT records, Name server updates, -Admin of web hosting control panel interface-Linux based DNS serversEmail support, -POP and SMTP setup, trouble shootingVoIP-Sip client software configuration, handset setup, ATA configuration, diverts, hunt groups, voice mail setup, IVR setup, basic PBX understanding with DATA to PRI ISDN, IAD, PSTN (WLR) IPTV,STB provisioning, installation, configuration, trouble shooting,IP/Networking,-Packet front DSLAM/Cisco Switches, Zyxel DSLAM, layer 2/3 diagnostics, ARP, DHCP, NAT, Port forwarding/mirroring, TPC/IP, PC/router setup, Broadband Technologies,ADSL (Bitstream) ADSL2+ SHDSL (single and bonded/Gbond lines), Eircom NGA (Fibre) Magnet FTTO and FTTH, Wireless point to point solutions



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Product Specialist

  • Jul 2004 - Apr 2007

  Product Specialist for the BT Total Broadband Technical Campaign, which provided technical support for BT’s UK Residential Broadband Customers. My duties where to provide a second line of support for my team members with any technical queries complex or easy, deal with escalations, coaching the team technically on any changes in BT products/procedures/processes, ensuring all campaign targets/metrics are met, communication & escalation of any team/agent issues to the Team Coach, providing updates using team notification tools, delivering feedback and improving processes & procedures to ensure smooth running of the campaign. I was also a Product Specialist on the BT Billing Back Office Team.



Real Time Technology

• Nigeria
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Server Tester for Google

  • Sep 2003 - Jul 2004

  Data Server’s assembly & tester for Google Data Server’s assembly & tester for Google