Experience

awamo GmbH

• Germany
• Financial Services
• 1 - 100 Employee

• Central Support Offier

  • Jul 2020 - Present

  Kampala, Uganda • Train operations Team on new features released on Awamo 360 system, Train customers on new release notes in the system. • Update daily, weekly and monthly reports using google sheets, report daily activities using Jira, confluence and Airtable. • Train customers remotely in Tanzania, Kenya and Nigeria using Zoom, Google meet and Microsoft teams. • Fill in customers complains and Queries using Jira, Click Up and provide solutions and feedback to customers via emails and calls… Show more • Train operations Team on new features released on Awamo 360 system, Train customers on new release notes in the system. • Update daily, weekly and monthly reports using google sheets, report daily activities using Jira, confluence and Airtable. • Train customers remotely in Tanzania, Kenya and Nigeria using Zoom, Google meet and Microsoft teams. • Fill in customers complains and Queries using Jira, Click Up and provide solutions and feedback to customers via emails and calls. • Carry out Market search on potential new clients. • Manage incoming calls and emails. • Carry out UAT testing with the IT team.

• support officer

  • Apr 2019 - Jun 2020

  Gulu, Uganda -Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. - Maintains communication equipment by reporting problems. - Maintains and improves quality results by adhering to… Show more -Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. - Maintains communication equipment by reporting problems. - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. - Updates job knowledge by studying new product descriptions; participating in educational opportunities. -Accomplishes sales and organization mission by completing related results as needed.



Uganda Telecommunications Corporation Limited

• Uganda
• Telecommunications
• 400 - 500 Employee

• Customer Care Advisor

  • Dec 2015 - Apr 2019

  Kampala, Central Region, Uganda • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions implementing solutions; escalating unresolved problems. • Maintains call center database by entering information. • Keep equipment operational by following established procedures and reporting malfunctions. • Carry out market research regarding customer’s tastes and preferences. • Answering inquiries by clarifying desired information; researching, locating, and providing… Show more • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions implementing solutions; escalating unresolved problems. • Maintains call center database by entering information. • Keep equipment operational by following established procedures and reporting malfunctions. • Carry out market research regarding customer’s tastes and preferences. • Answering inquiries by clarifying desired information; researching, locating, and providing Information. • Accomplishes sales and organization mission by completing related results as needed. • Offering online resolutions to customer queries and complaints on the various products and services with quality. Show less



Mercy Corps

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT support

  • Jun 2014 - Dec 2015

  Kampala, Central Region, Uganda -Maintain accurate and complete documentations for company policies and procedures. -Prepare data spreadsheets, charts, graphs, and other documents as required. -Order and stock office supplies when necessary. -Resolve customer problems promptly and accurately. -Report any repairs and maintenances to maintenance team. -Maintain standard filing system for easy and quick document assess and retrieval. -Provide technical assistance to office staffs as needed. -Assist in… Show more -Maintain accurate and complete documentations for company policies and procedures. -Prepare data spreadsheets, charts, graphs, and other documents as required. -Order and stock office supplies when necessary. -Resolve customer problems promptly and accurately. -Report any repairs and maintenances to maintenance team. -Maintain standard filing system for easy and quick document assess and retrieval. -Provide technical assistance to office staffs as needed. -Assist in software and hardware upgrades. -Add or update workstations for office staffs. -Perform routine PC maintenance and updates for performance efficiency. -Supervise and process help desk support requests. -Assist in maintaining Internet service, firewalls, and telephone systems. Show less