Experience

Riskonnect (Formerly Castellan Solutions)

• United States
• Software Development
• 1 - 100 Employee

• Business Continuity Education Specialist

  • Aug 2020 - Present

• Business Continuity Specialist

  • May 2017 - Aug 2020

  Supporting clients in the end to end process for implementing the ClearView Business Continuity Management (BCM) software platform from initial approach, through formal implementation and into ongoing support.• Manage and deliver software project implementation for new clients• Work with new clients to agree configuration specification for ClearView implementation• Train new clients on use of the system• Advise clients on best use of technology for Business Continuity Management as part of the implementation process• Provide ongoing support as a specific point of reference for all client enquiries, obtaining answers/solutions from other areas (e.g. technical team) as required Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Compliance & Risk Manager

  • Feb 2015 - Oct 2016

  • Developed a process to monitor all risk and compliance issues for Operations and the Marketing department within PRIME (Capital One risk system) and made sure suitable mitigation plans were in place meeting all key deadlines• Restructured the business continuity plans (BCP’s) for Operations and Marketing in line with the new business process architecture, this involved development of a project plan, highlighting key milestones and working with senior stakeholders• Maintenance of the BCP’s and testing; Development of monthly risk reports• Process Management • Marketing change process owner• Owner of the Marketing complaints process• Developed new process tools for the HR department (swimlanes, identification of process weaknesses and built suitable resilience to address any gaps) • Daily engagement with senior management Show less

• 3rd Party Manager

  • Apr 2013 - Jan 2015

  • Monitoring of our 3rd party suppliers, including risk assessments and compliance• Assessing IT security findings• Monthly business continuity (BC) catch ups• Development of the agile board (highlighting key milestones for suppliers) and presented to senior management• Owner of the 3rd party monthly reports to senior stakeholders• Management or a team of 3• Regular interaction with suppliers



NHS Leicestershire County and Rutland

• Hospitals and Health Care
• 1 - 100 Employee

• Resilience Planning Officer

  • May 2009 - Mar 2013

  • Development of suitable business continuity templates • Holding business impact analysis (BIA) workshops • Holding business continuity plan workshops • Ensuring all areas across the cluster (including Leicester City PCT), CSS and each CCG has business continuity plans in place that are robust and resilient • Working with our primary care contractors (GPs, Pharmacists, dentists) to develop their plans and to act as their point of contact for any business continuity queries • Running business continuity exercises and debrief sessions • Maintaining key relationships with each BC lead – help them to develop their plans and to ensure they are maintained and kept up to date • Development and maintenance of the business continuity policy for the cluster • Chairing and developing the business continuity leads meeting – this meeting has been introduced to allow all business continuity leads to share best practices and to ensure a cohesive approach to business continuity • Writing business continuity reports for the board • Owner of the business continuity plan shared folder • Working consistently on business continuity improvements – for example the introduction of a business continuity guidance document to help each business continuity lead to maintain their plans • Working closely with the Emergency Planning Officer • Playing a leading role in ensuring that plans are maintained and resilient during the transition period • Representing the PCTs at the LLR LRF Business Continuity Practitioners Forum • Managing the Public Health risk register process and working closely with the Corporate Governance Team • Other elements of the role include ensuring the maintenance of databases, and supporting training of relevant professional groups and bodies Show less



Leicestershire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Continuity Contractor

  • Jan 2009 - May 2009

  • Chaired business impact analysis (BIA) meetings and introduced a project plan and timeframes • Regular engagement with senior stakeholders • Chaired business impact analysis (BIA) meetings and introduced a project plan and timeframes • Regular engagement with senior stakeholders



NHS Western Cheshire

• Cheshire

• Business Continuity Consultant

  • Nov 2008 - Jan 2009

  • Developed and implemented major BC improvements, including restructuring their corporate and departmental plans and made long term recommendations to the Public Health Director • Developed and implemented major BC improvements, including restructuring their corporate and departmental plans and made long term recommendations to the Public Health Director



Lincolnshire County Council

• Government Administration
• 700 & Above Employee

• Business Continuity Contractor

  • Feb 2008 - Sep 2008

  • Development of a corporate BCP • Ran BC workshops for the council with senior stakeholders to develop their BIA’s and BCP’s • Development of a corporate BCP • Ran BC workshops for the council with senior stakeholders to develop their BIA’s and BCP’s



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Marketing Risk Coordinator

  • Dec 2006 - Jan 2008

  • Maintained an up to date business continuity plan for Marketing• Attended BIA and BCP workshops• Managed Marketing risks and involved with compliance regulations.

• Marketing Project Coordinator

  • Sep 2004 - Dec 2006

  • Sole responsibility for managing marketing campaigns within Acquisition

• Subject Matter Expert (SME) Temp Manager

  • Apr 2004 - Sep 2004

  • During a 6 month secondment I managed 30 temporary associates within the Credit Referrals department

• Credit Referral Analyst

  • Aug 2001 - Apr 2004

  • Worked on referred applications and made the final decision on the outcome of each

• Customer Relations Associate

  • Mar 2000 - Aug 2001

  • Helped customers with account queries• Dealt with escalated calls



Asda Supermarket

• United States
• Retail
• 700 & Above Employee

• Key Colleague

  • Oct 1997 - Mar 2000

  • Supervisor within the grocery department • Attended the management training program • Supervisor within the grocery department • Attended the management training program