Experience

Unifin Inc

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Collections Assistant

  • Dec 2013 - Present



American Girl

• Chicago, IL

• Loss Prevention

  • Oct 2013 - Nov 2013

  *Prevent Thefts inside stores *Protect customers from theft and other threats. *Prevent Thefts inside stores *Protect customers from theft and other threats.



Wendella Sightseeing Company

• Chicago, IL

• Vessel Crew Member

  • May 2013 - Sep 2013

  *Responsible for the safety and comfort of passengers. *Ran simulated safety drills regulated by the United States Coast Guard. *Provided quality, first class customer service to customers on tour and water taxi boats. *Supported the captain with upkeep of the ship to function in its role as a passenger vessel. *Responsible for training new crew members on safety procedures and vessel operations. *Responsible for the safety and comfort of passengers. *Ran simulated safety drills regulated by the United States Coast Guard. *Provided quality, first class customer service to customers on tour and water taxi boats. *Supported the captain with upkeep of the ship to function in its role as a passenger vessel. *Responsible for training new crew members on safety procedures and vessel operations.



Loyola University Chicago Conference Services

• Chicago, IL

• Audio Visual Manager

  • May 2011 - May 2013

  *Supervised the day-to-day activities of the audiovisual department, which include: delegating work to staff, and communicating policies and procedures to staff. *Prepared a detailed training program for audiovisual staff on: equipment setup, invoicing and customer support tactics. *Assessed and satisfied the needs of clients to ensure future business. *Provided input on implementing services and procedures to Superiors, other Managers and University Administrators. *Supervised the day-to-day activities of the audiovisual department, which include: delegating work to staff, and communicating policies and procedures to staff. *Prepared a detailed training program for audiovisual staff on: equipment setup, invoicing and customer support tactics. *Assessed and satisfied the needs of clients to ensure future business. *Provided input on implementing services and procedures to Superiors, other Managers and University Administrators.



Office of Inspector General for the General Services Administration

• Greater Chicago Area

• Investigative Intern

  • Sep 2012 - Dec 2012

  *Supervised the day-to-day activities of the audiovisual department. *Problem solved complex issues in a quick, decisive fashion. *Prepared a detailed training program for audiovisual staff on: equipment setup, invoicing and customer support tactics. *Assisted superiors and administrators on developing Best Practices. *Supervised the day-to-day activities of the audiovisual department. *Problem solved complex issues in a quick, decisive fashion. *Prepared a detailed training program for audiovisual staff on: equipment setup, invoicing and customer support tactics. *Assisted superiors and administrators on developing Best Practices.



Oldendorf Medical Services

• Albany, New York

• Healthcare Administrator

  • May 2010 - Aug 2010

  *Provided excellent customer support to patients and medical providers. *Respond to phone and email inquiries, providing complete information on services. *Designed an intuitive filling system for hard copy medical documents. *Provided excellent customer support to patients and medical providers. *Respond to phone and email inquiries, providing complete information on services. *Designed an intuitive filling system for hard copy medical documents.



Sabre Tech Services

• Business Consulting and Services

• Intern

  • May 2009 - Aug 2009

  *Assisted in fabricating and customizing decontamination vehicles. *Ran experiments to observe the effects of ClO2 on household objects. *Responsible for office duties (e.g. filing, faxing, mail mergers, etc.) to ensure optimum business efficiency. *Assisted in fabricating and customizing decontamination vehicles. *Ran experiments to observe the effects of ClO2 on household objects. *Responsible for office duties (e.g. filing, faxing, mail mergers, etc.) to ensure optimum business efficiency.