Experience

Golden Circle Auto Group

• United States
• Automotive
• 1 - 100 Employee

• Marketing Director

  • Aug 2022 - Present



FRANKLIN PONTIAC – BUICK – GMC, INC.

• Franklin, Tennessee

• Internet Sales Manager

  • 2007 - 2009

  Maintain accountability for coordinating the design and implementation of strategic marketing and sales plans to compel retail and Internet based sales. Provide direction to associates to ensure attainment of quality service and sales targets. Guide the entire internet sales life cycle—coaching team members to efficiently manage leads, appraise trade-in value, and establish finance numbers. Oversaw the training process for sales staff. Set and maintained goals for the sales staff. Exceptionally strong selling skills and led dealership as number one salesperson. Key Achievements: * Successfully rejuvenated Internet Sales Department through comprehensive restructuring of sales processes. * Consistently exceed sales target by 10+ percent by leading successful e-commerce initiatives. * Spearheaded the successful implementation o the “Higher Gear” lead management and tracking program * Continuously increase Customer Service Index (CSI) ratings each month since start of tenure. * Achieved General Motor’s “Mark of Excellence” goal within the first 3 months of enrollment. * Consistently led sales team in sales every month. Show less



NELDA STEPHENSON CHEVROLET, CADILLAC, INC.

• Florence, Alabama Area

• Internet Sales Manager

  • 2003 - 2007

  Coordinated Internet sales activities to stimulate activity and increase market share. Implemented and directed Cadillac brand awareness. Hired and trained Internet Finance Manger and salespersons. Organized, mentored and directed staff to enable quality customer service and prompt follow-up on sales opportunities. Started in sales and achieved number one sales person status in three months. Key Achievements: * Successfully launched Internet Sales department from the ground up; achieving a profitable, quality-focused sales entity. * Profitably organized e-commerce initiatives and established higher standards excellence to achieve a 500% increase of sales throughout tenure. Show less



Crest Cadillac - Nashville

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Sales Manager

  • 1995 - 2003

  Provided critical leadership and management to guide Internet sales functions. Identified sales opportunities and ensured prompt, thorough follow-up to leads. Mentored team on presentation, product knowledge, and closing strategies. Capitalized on training opportunities to grow salesperson’s efficacy. Number one salesperson after ninety days of employment. Key Achievements: * Successfully developed and built the Internet Sales Department from the ground up. * Achieved a 250% increase in sales throughout tenure while setting improved standards for excellence and driving CSI scores. * Implemented strategic lead programs to effectively increase floor traffic and generate sales opportunities. Show less