Experience

Hilldale Public Schools

• United States
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Help Desk Technician

  • Jul 2019 - Present



KANGA STORES

• United States
• Pet Services
• 300 - 400 Employee

• (Formerly) IT Help Desk L2 / Desktop Support Tech

  • Apr 2019 - Present



Saint Francis Hospital Muskogee

• Muskogee, Oklahoma

• Desktop Support Engineer

  • Jun 2017 - Apr 2019

  Help Desk Support Technician Desk Support Engineer and Local IT Security Coordinator Help Desk Support Technician Desk Support Engineer and Local IT Security Coordinator



Saint Francis Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Engineer

  • Jun 2017 - Apr 2019

  Saint Francis Health System had to cut the budget and I was part of the IT Department involved in the Reduction In Force. Saint Francis Health System had to cut the budget and I was part of the IT Department involved in the Reduction In Force.



Unemployed - Looking for a position in the IT Help Desk or Desktop Support areas.

• Muskogee, OK

• Desktop Support / Help Desk Support Specialist

  • Jun 2017 - Apr 2019

  Provided level 1 through level 3 Help Desk and Desktop Technical Support for 950+ end users. Supported 900+ Lenovo virtual zero clients, and Lenovo virtual mini computers. 110 Laptops, 450+ Printers/Copiers, 25 McKesson Radiology computers, and all peripheral equipment. Supported iPhones, iPad’s Android’s, and some Networking equipment. Trained Helpdesk staff in all aspects of their duties i.e. diagnosing and resolving problems in response to customer reported incidents in our Service-Now ticketing and asset management system. Active Directory, granting custom access per Access Request Forms from the department director/manager. Trained end users on most current software, Windows 7-10, MS Office 2003-2016, and other proprietary software packages. The Helpdesk personnel assisted in replacing 166 patient room computers bar code scanners, 40 nurse station computers, 20+ Mobile Computer carts, and all staff offices computers. We also replaced all of the 450+ HP Printers with Xerox MFP's and Copiers. Show less



Ex. Saint Francis Hospital Muskogee

• Muskogee, OK

• Unemployed

  • Jan 2006 - Apr 2019

  I was part of a Reduction in Force due to fiscal problems and due to dual job ID’s at the Saint Francis main campus in Tulsa, OK. The entire IT department in Muskogee was let go during the RIF. I was part of a Reduction in Force due to fiscal problems and due to dual job ID’s at the Saint Francis main campus in Tulsa, OK. The entire IT department in Muskogee was let go during the RIF.



Ex: Saint Francis Hospital Muskogee

• Dallas/Fort Worth Area

• IT Help Desk / Desktop Support Technician

  • Jan 2006 - Apr 2019

  Enthusiastic and Dedicated Help Desk Support professional currently providing technical support in a 950+ user environment. Detail oriented problem-solver with 13+ years of experience. Able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network, and peripheral problems. Provided level 1 through level 3 Help Desk and Desktop Technical Support for 950+ end users. Supported 900+ Lenovo virtual zero clients, and Lenovo virtual mini computers. 110 Laptops, 450+ Printers/Copiers, 25 McKesson Radiology computers, and all peripheral equipment. Supported iPhones, iPad’s Android’s, and some Networking equipment. Trained Helpdesk staff in all aspects of their duties i.e. diagnosing and resolving problems in response to customer reported incidents in our Service-Now ticketing and asset management system. Active Directory, granting custom access per Access Request Forms from the department director/manager. Trained end users on most current software, Windows 7-10, MS Office 2003-2016, and other proprietary software packages. The Helpdesk personnel assisted in replacing 166 patient room computers bar code scanners, 40 nurse station computers, 20+ Mobile Computer carts, and all staff offices computers. We also replaced all of the 450+ HP Printers with Xerox MFP's and Copiers. Show less



EASTAR Health System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Local Security Coordinator - IT Help Desk Tech

  • Jan 2006 - Jun 2017

  Responsible for Active Directory, creating new users, password resets, created OU's/Security Groups, shared network folder security, and removing access for personnel that terminated. Support for 950+ end users. Supported 900+ Lenovo virtual zero clients, and Lenovo virtual mini computers. 110 Laptops, 450+ Printers/Copiers, 25 McKesson Radiology computers, and all peripheral equipment. Supported iPhones, iPad’s Android’s, and some Networking equipment. Trained Helpdesk staff in all aspects of their duties i.e. diagnosing and resolving problems in response to customer reported incidents in our Service-Now ticketing and asset management system. Active Directory, granting custom access per Access Request Forms from the department director/manager. Trained end users on most current software, Windows 7-10, MS Office 2003-2016, and other proprietary software packages. The Helpdesk personnel assisted in replacing 166 patient room computers bar code scanners, 40 nurse station computers, 20+ Mobile Computer carts, and all staff offices computers. Show less



Ex: Muskogee Regional Medical Center / Capella Healthcare Company

• Muskogee, OK 74401

• Sr. Helpdesk / Desktop Support Technician

  • Jan 2006 - Apr 2008

  Served as the Senior Help Desk/Technical Support Technician, and Local Security. Responsible for maintaining accountability for all equipment and software for the medical center. Provided VPN, Remote Desktop and Citrix support for employees, remote customers and vendors. Assisted with the administration of the medical centers’ Anti-Virus, Malware, and encryption applications, Trend Micro, McAfee, and Symantec End Point Protection. Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied. Received anywhere between 20-60 calls on a day to day basis, resolving 91% on the first call while documenting each step taken. Provided level 1 through level 3 Help Desk and Desktop Technical Support for 950+ end users. Supported 900+ Lenovo virtual zero clients, and Lenovo virtual mini computers. 110 Laptops, 450+ Printers/Copiers, 25 McKesson Radiology computers, and all peripheral equipment. Supported iPhones, iPad’s Android’s, and some Networking equipment. Trained Helpdesk staff in all aspects of their duties i.e. diagnosing and resolving problems in response to customer reported incidents in our Service-Now ticketing and asset management system. Active Directory, granting custom access per Access Request Forms from the department director/manager. Trained end users on most current software, Windows 7-10, MS Office 2003-2016, and other proprietary software packages. The Helpdesk personnel assisted in replacing 166 patient room computers bar code scanners, 40 nurse station computers, 20+ Mobile Computer carts, and all staff offices computers. We also replaced all of the 450+ HP Printers with Xerox MFP's and Copiers. Show less



Unite State Army

• Fort Sill, OK -South Korea - Berlin, Ge - Iraq - Kuwait

• Sergeant First Class - Communications / Information Technology Manager

  • Dec 1985 - Dec 2005

  Served for 20 years in the United States Army, and Retired in 2005. Communications & Electronics / Information Technology Manager. Served for 20 years in the United States Army, and Retired in 2005. Communications & Electronics / Information Technology Manager.