Experience

ampliFI Loyalty Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Senior Project Manager - Client Delivery

  • 2020 - Present



Clear Demand

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Customer Success

  • 2019 - 2020

   Led Customer Success effort to implement SaaS solutions in Tier-1 Retailers. Involved extensive use of analytical tools, including Tableau and Excel  Acted in a leadership role regarding escalation point issues and concerns for C-Level executives  Spearheaded all aspects of project from directing resources to individual contributor roles to building the project SOW and plan, running weekly client project meetings, providing on-site and remote user training and monitoring/maintaining the issues/enhancement processes  Developed customized training materials, project management tools and application documentation to bring them into alignment with current industry best practices, reducing project completion time by almost 50 percent  Provided pre-sales support including the creation of SOWs for existing clients Show less



dunnhumby

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Senior Implementation Manager

  • 2017 - 2019

   Streamlined project management process, via use of Agile methodologies (Scrums, Sprints, Customer Stories) and advanced analytics, reducing time to implement by 25 percent while improving quality and consistency  Customer facing role which introduced phased implementation planning, allowing clients to recognize value in weeks, not months or years  Upsold existing clients, expanding their use of the application suite by more than 100 percent  Provided extensive pre-sales support including RFPs, product demonstrations and contracts/SOWs  Successfully executed the inaugural Aptaris/dunnhumby integrated solution, solidifying the synergies between the organizations, confirming the efficacy of the eventual merger Show less



Exceedra by TELUS Consumer Goods

• United Kingdom
• Software Development
• 100 - 200 Employee

• Senior Consultant

  • 2015 - 2017

   Implemented the Exceedra Sales Planner at initial US CPG clients utilizing Agile and Waterfall methodologies, including direct custom integration with SAP Financials  Improved project management processes and tools resulting in 35 percent reduction in time to go-live  Reorganized all internal and client-facing (Sales and Engagement) documentation ensuring consistent messaging  Implemented the Exceedra Sales Planner at initial US CPG clients utilizing Agile and Waterfall methodologies, including direct custom integration with SAP Financials  Improved project management processes and tools resulting in 35 percent reduction in time to go-live  Reorganized all internal and client-facing (Sales and Engagement) documentation ensuring consistent messaging



IBM DemandTec Solutions

• Sr. Implementation Manager

  • 2008 - 2015

   Managed project teams for retail clients in US and Europe on SaaS-based Promotion Execution, Promotion & Pricing Optimization and Deal Management, including Kroger, Sears Automotive, Ahold, El Cortes Ingles (Spain) and Coop DK (Denmark)  Implemented SaaS-based Trade Promotion Optimization and Advanced Deal Management at major CPG companies including Proctor & Gamble, Schwan’s, Nestle and McCormick Spices  Oversaw integration with SAP Financial applications (e.g., FI and SD), plus Oracle Financials (GL, AR and AP), including development of client-specific custom data feeds (inbound and outbound)  Developed company-wide standards for Project Management best practices; presented the standard nation-wide across multiple IBM business units  Achieved IBM’s Top Employee Ranking in 2015  Acted as retail and CPG application product expert in pre-sales support role, requiring review and update of RFPs, on-site prospect visits and development of contracts and SOWs. Resulted in $1M+ in additional sales Show less



Click Commerce

• Director of Customer Support

  • 2006 - 2008

   Expanded the Director role to oversee three major offerings - CSM (Contract & Services Management), MDM (Master Data Management) and TD (Transaction Distribution), reducing management overhead by ~65 percent  Increased usage by 200 percent and productivity by 300 percent of off-site resources with innovative plan to integrate India-based support into existing team  Built customer support team from a small core group into its ultimate team structure encompassing a multi-layer and multi-product structure Reduced support costs by 30 percent  Managed budgets exceeding $1M across all products Show less



MEI

• Director of North American Retail

  • 2004 - 2006

   Managed teams, processes and budget for all support and implementations of MEI Retail and CPG Trade Promotion Management (TPM) solutions  Had ultimate P&L responsibility including Client Services, Sales, R&D and Support, encompassing $3M+ in revenue  Coordinated with the Product Management and Sales teams regarding future product direction and design, more than doubling the available product features  Managed teams, processes and budget for all support and implementations of MEI Retail and CPG Trade Promotion Management (TPM) solutions  Had ultimate P&L responsibility including Client Services, Sales, R&D and Support, encompassing $3M+ in revenue  Coordinated with the Product Management and Sales teams regarding future product direction and design, more than doubling the available product features



I-Many

• Director Of Client Services

  • 1998 - 2004

   Created a comprehensive client services division to support growth in customer base and revenue for the Deduction Manager, Trade Funds Manager and Collections Manager solutions  Increased the product line by 35 percent through internal processes and external acquisition, to include Trade Funds and Collections systems  Communicated daily with all internal teams, including Executive Management, Sales, Marketing, Professional Services and Engineering (both on and off-shore). The role also incorporated extensive direct contact with customers and prospects Show less