Experience

Ricoh Business Solutions

• United States
• Retail Office Equipment
• 300 - 400 Employee

• Site Manager

  • Jan 2019 - Present

  POSITION PROFILESupervises day-to day operations and staff of MS sites. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Routinely demonstrates and creates a helpful and positive work culture by encouraging and building positive relationships and communicates effectively with all co-workers and outside vendors. Handles formal contact with the customer on a daily basis, working with others to Improves quality of operations and consistency by implementing company performance and operation procedures.Ensures that location is properly staffed by matching employee skills and equipment with production demands. Communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Site Spvr.MS Ops

  • Sep 2016 - Dec 2018

  Responsible for effective implementation and management of Ricoh Service Excellence.Functions as a document specialist or other operations worker.Handles formal contact with the customer on a daily basis in MS.Provides training on workflow and machine operations when necessary.Ensures payroll accuracy by overseeing and correcting all time clock punches.Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.Meets quality and deadline standards by the effective use of job scheduling practices.Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.Maintains positive internal working relationships with all department employees by communicating in a professional manner.Completes site reports and other paperwork on time and accurately.Completes month-end management report in the absence of Site Manager.Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.Responsible for managing P&L.Performs other duties as assigned.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• service provider/driver/logistics-RETIRED

  • Jun 1990 - Jan 2016

  Maintained continuous communication channels with supervisors to sort out work related issues and doubts.Estimated workforce requirement and equipment needed to complete particular projects.Made deliveries to [A, B, C] facilities, ensuring supplies were properly transported from one location to anotherEnsured the safe storage and proper packaging of all supplies prior to transportation, checked that the deliveries/supplies were in accurate quantity and quality and subsequently loaded stock/merchandise onto the truck.Ensured the trucks were in working and proper condition before starting any journeyReported all malfunctions to supervisors – Monitored performance of vehicle to prevent the possible chance of break down in the middle of the transfer process, leading to serious loss. Ensured the trucks were in working and proper condition before starting any journey.