Branch Manager

• Aug 2019 - Present

Associate Branch Manager

• Sep 2014 - Present

1.Client Service- Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below.- Lead and facilitate the resolution of customer problems or concerns. - Proactively assist in resolving issues with customer service when needed.- Proactively present site enhancement ideas to existing customers.-Ensure renewals of each current account within the customer portfolio. 2.Sales - Identify and pursue opportunities to sell ancillary services.- Generate referrals from existing client base and communicate to Business Developer.3.Operations and Employee Management -Supervise Production Manager in conduct of field operation and Associate Account Managers in customer relationship development -Communicate regularly with Production Manager to ensure client needs and expectations are consistently met or exceeded.-Manage service delivery to specified scope of work.-Train and develop junior team members-Ensure branch financial goals met by maintaining gross margins for both base contract work and ancillary services.4.Skills and Abilities- Building Strong client relationships - Effective at identifying ancillary sales opportunities- Estimating maintenance bids and ancillary proposals- Coach and develop teams

Landscape manager

• Apr 2008 - Sep 2014

ISA certified arborist, day to day operations of landscape installation, scheduling, estimating, design, plant material buyer, nursery operations, and billing ISA certified arborist, day to day operations of landscape installation, scheduling, estimating, design, plant material buyer, nursery operations, and billing

Landscape Supervisor

• 2005 - 2008

Landscape supervisor

• 2004 - 2005