Experience

BPM Microsystems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Care Manager

  • Feb 2023 - Present

• Customer Service Engineer Lead

  • Mar 2020 - Present

• Customer Service Engineer

  • Dec 2015 - Mar 2020

  -Diagnose customer hardware and software issues while maintaining timely updates on the final resolution. -Travel to customer locations for system installations and repairs.-Interface with multiple departments when creating customers solutions.-Provide a liaison between the customer and engineering departments that ensures requirements of both parties is effectively communicated.-Identify patterns observed during customer resolutions in order to develop proactive solutions. -Create knowledge articles along with procedures used both internally and by customers. -Analyze the customer's requirements and promote both the best hardware and software solutions for their needs. Show less