Information Technology Business Analyst

• Feb 2021 - Present

Information Technology Business Analyst

• Jun 2016 - Jan 2021

• Work with stakeholders to identify new enhancements, improvements and support the to overall process within the department and projects.• Prioritize and managed multiple complex projects across multiple departments within time while working with technical and resource constraints.• Gather and implement system enhancements using SCRUM & Agile methodologies.• Lead multiple requirement gathering sessions with business units, and subject matter experts for new system functionality and enhancement requests.• Plan, elicit, capture, analyze and validate business, functional and technical requirements.• Improve, maintain, update and automate system functionality to meet client requirements.• Support both business and technology groups on technical design, end-to-end delivery of solutions, and ensure data consistency across applications.• Document, analyze and assess current business processes and underlying systems/ applications.

IT Ecom Business Analyst

• Jun 2016 - Jan 2021

eComm IT Systems Analyst

• Jun 2013 - Jun 2016

• Knowledgeable in the following programming languages: SQL, IBM DB2 SQL, Javascript• Strong Analytical & Problem Solving • Agile Process & Waterfall methodology• Apple iOS Xcode development and testing • Maintain business to business relationships• Project Management & Leadership • Excellent communication skills with strong background working directly with coworkers and clientele to identify business objectives and establish requirements. Effective in working independently and collaboratively in teams.• Ability to think-on-your-feet, adapt as situations change and make the best possible decisions with the information at-hand• Technical support for applications platforms, such as IBM Sterling warehouse management system (WMS), order management systems (OMS),• Work closely with the developers of applications to advise concerning changes on system-levels. Technology includes XCode development for Apple IOS.• Validate and conduct production deployments when changes are made to Websphere commerce & Sterling • Schedule jobs and perform routine system maintenance such as performance load testing• Reporting/documenting/escalating issues through the appropriate channels while meeting service-level agreements (SLA). • Conduct end to end testing and support applications individually and with other team members.• Follow and implemented the change control processes and incident management processes from support perspective• Coordinate and publish production system changes while maintaining relationships with business stakeholders• Track and analyze web site performance, trends, paths, and results of changes from the website

AP/AR Manager

• May 2007 - Jun 2013

• Identify any payment problems, Identify any billing adjustment issues.• Receive and verify invoices and requisitions for goods and services• Prepare, verify, and process invoices and coding payment documents• Review payment postings for discrepancies and/or partial payments.• Monitoring customer account details for non payments, delayed payments and other irregularities• Data enter invoices for payment and Process backup reports after data entry• Organizing a recovery system and initiate collection efforts• Check claim status in online system or by telephone.• Re-submit claims or Invoices as needed, follow up, collection and allocation of payments