Jr System Administrator

• Oct 2020 - Present

Integrations Specialist I

• Apr 2017 - Jul 2019

Basic Job Responsibilities: Integrating Shippers with the X Dispatch Application, setting up the Integration to meet custom requirements by shippers and customers, testing new Integration packaged before deployment, working customer support requests and escalations, documenting processes and helpful documents in confluence, performing Issue and Data Research in SQL databases using SQL Server Management Studio and SQL Profiler. Creating scripts to perform research faster and to produce results to external files such as comma delimited file or excel file. Specific Job Responsibilities: Importing Routes for Amazon customers on request, modifying route specifics as needed, Importing route zone rules, setting up Sort Centers and Cross Docks as requested, trouble shooting issues and creating integration modification requests on behalf of the customer as needed, meeting with the 3 Amazon customers, On call after hours respond to Amazon calls, Monitoring and proactively correcting issues during peak times as needed, Documenting all Amazon Integration related tasks and processes, Updating the Amazon Team Members. It is Important to note, here at CXT I was made the direct Liaison to all 3 of our Amazon Customers and was their first tier of support for all requests. Show less

Network Administrator

• Mar 2015 - Dec 2015

GCS is a contract IT solutions business; they specialize in providing IT services to companies who cannot budget IT in house and also provide many Managed and Hosted solutions as well as Consulting. My role with GCS has been to resolve issues of all types for our customers from resolving a runaway logging issue on a Debian server to setting up exchange email on an iPhone. With over 200 companies to support you have to be flexible and quick to learn the infrastructure of the client. While with GCS I have already increased my knowledge of Linux while working on a difficult web server, of VMWare having to manage and improve storage or performance on virtual servers in production and my knowledge of OS X and IOS as MAC has been the one architecture I have had very little exposure to in my career. I have participated in the Afterhours rotation (6:45 am to 11:00 pm beginning Friday morning ending Thursday evening) I also helped to improve documentation efforts. Technologies I have had to become very fluent with very quickly ESX and vSphere, Appassure, Unitrends, Mozy, Intermedia, Trend and Symantec protection suites and SonicWall. Helping Customers with Business Networks in both Microsoft and Linux Environments setting up and trouble shooting DHCP, DNS, PROXY and VLANS as well as VPN Connections. Show less

Director of Information Technologies

• Apr 2014 - Jan 2015

I was hired on to be an IT Technician / Desktop support, I was promoted to Manager of IT, then to Director of Information Technologies by August. I came into a business that was suffering from an IT systems standpoint. There was little to no documentation regarding the infrastructure, the servers were in disarray there was no working backups of all 132 servers, additionally, there was no anti-virus or firewall. I quickly went to work recovering control of the hardware and documenting the processes, changed passwords and began repairing and reworking the servers. I hired on a replacement technician to work help tickets and projects while I worked on HIPAA compliance, firewall, inventory, building security and fire safety monitoring. The company is now stable and productive from an IT and physical plant standpoint. During my time with VersaSuite my responsibilities grew to include purchasing, interviewing, hiring and management of the IT team, inventory, building manager and IT technical growth and support. 2014 Microsoft Gold Compliancy Achievement, Setup SPLA Licensing, Setup Microsoft Update Server, Door Access Security Server, Microsoft Data Protection Server. Cleaning up their DHCP, DNS and VLANS after previous IT had left them undocumented and with a lot of bad configurations. Show less

Technical Solution Consultant / Sky Tech / Linux Subject Matter Expert

• Sep 2010 - Mar 2014

As a TSC my main role is to work with my core analysts to trouble shoot and resolve large systemic concerns for our customer base both internal and external to DELL. Once we have identified a systemic issue my role would be to take over ownership of the case and submit the case to our Engineering team to be worked to resolution and act as liaison between the Engineers and the customer. My role as a Sky Tech required me to travel to customer sites where the issue was too hard to diagnose over the phone or via email and an onsite presence to identify missing pieces or evaluate environmental contributors. I also contributed to Knowledge base articles, Training material, Support policies and Social Media in the support of Linux on DELL. Trouble shooting All aspects of escalated issues from premiere customers including Hardware, Software and Drivers, Network including DHCP, DNS, VLANS, Routing and VPN and Environmental issues like brounouts, power surges intermittent issues vibration and audio interference. • Global Support Services “Silver Award” – Aug 2012 • ACQ “Win of the Year” – FY13 Show less

IT LAN/WAN Analyst

• Jun 2000 - Feb 2008

Desktop Support, Ticket Based support of 4 Buildings and approx. 400 users, 90 printers, 14+ servers, copier, scanners, plotters. Consultant to Project Managers on IT needs cost and equipment recommendations, quotes and reception, install of required technology. Inventory Control, Network Administration including Account Creation Administration, Patch Management, Network Security and Network Backups. On Location office setup including coordinating with multiple contractors. Site restructuring after taking over a contract from a competing company. Field and Remote Repairs, Virtualization, Ethics, and chain of custody handling of data for forensics. Setting up Complete Sites including Cubicles, Network (Server Rack, Servers, Routers, Switches, Cabling and Modems) Server Setup for location DHCP – DNS – VLANS and VPN for Remote administration, Desktops and Laptops and Printers and FAX usually on a tight deadline and I always hit my mark on time. Show less

MACSD Support New Products Queue

• Nov 1996 - Dec 1999

Phone Support to Major account business customers, Canadian Queue Support, Level 2 Support Backup, Escalations Support Backup, Interviewer, Work @ Home Pilot Program. Trouble shooting PC issues both Software and Hardware documenting solutions for level 1 technicians to use, working with Engineers to resolve large systemic issues. • On the Spot Award - from Ro Para VP North American Sales Phone Support to Major account business customers, Canadian Queue Support, Level 2 Support Backup, Escalations Support Backup, Interviewer, Work @ Home Pilot Program. Trouble shooting PC issues both Software and Hardware documenting solutions for level 1 technicians to use, working with Engineers to resolve large systemic issues. • On the Spot Award - from Ro Para VP North American Sales