Network Administrator

• Jan 2023 - Present

Information Technology Analyst

• Jun 2016 - Jan 2023

Server Management – Manage, Upgrade, and Deploy servers within company network; work with VMware and virtualization, Citrix, Windows servers 2008 to present version, Linux servers, Exchange and other specialized servers and databases. Maintain Group Policy, Software Restriction rules, Active Directory, Backups, Antivirus, and Encryption. Networking/Telecom – Configure Cisco switches and APs. Deploy and move standard and VoIP phones, configure Avaya phone system, punch down copper across multiple telecom/ network closets. Security – Perform penetration testing periodically on company networks, as well as internal vulnerability testing; mitigate identified risks. Configure firewall and spam filters, adding exceptions when necessary. Monitor reports from system logs, web and email filtering appliances, firewalls, MFA portal, antivirus and encryption. Add or remove user permissions to company resources as required. Manage antivirus and encryption. End User Systems – On-site and remote desktop support to end users to resolve issues on hardware and software. Work with many different medical oriented software and hardware appliances. Workstation Deployment – Build images for various workstation configurations, deploy as needed. Push out additional software, security apps, and updates. Training – Train users in the use of new software and hardware; instruct new employees concerning IT rules and use. On Call Support – Provide after hours and weekend support on a rotating schedule; assist users with computer and network issues remotely or on-site. Documentation – Create documentation, instruction sheets, and flow charts as needed by the IT department or other departments. Vendors & Purchasing – Work with vendors and 3rd party providers to coordinate setup of new hardware or software and troubleshoot issues. Determine IT needs and send order requests to the Materials Department. Show less

Owner/Manager/Technician

• Mar 1999 - Jun 2016

Owner of R-Tech Systems: Manager, Lead Technician, Sales, On-Site Tech. Experience and Technical Knowledge: • PC & Mac Computers – Diagnose problems; repair, upgrade systems; Build PCs from components. • Servers – Install, migrate, maintain, and troubleshoot problems • Printers & Copiers – Configure and maintain Copiers, Laser & Inkjet printers. • Phones and Tablets – Repair, replace parts, help users with problems and usage. • Networking – Configuration & troubleshooting; Routers, firewalls, APs and mesh systems, NAS units, VoIP and Virtual PBX, CCTV and IP Surveillance systems. • Cabling – Terminate and test coax and Cat5 cable. • Cloud Based Systems – Google Apps, Office 365, Microsoft Hosted Exchange. • Proficiency with Operating Systems – Windows XP – 10, Windows Server, Linux, Mac OSX, iOS, and Android • Data Recovery – Utilized Partitioning tools and data recovery software to restore data. • Endpoint Protection – Configure and set policies for antivirus, antimalware, and anti-spam software. Removal of viruses, malware, and ransomware. • Web Development – design websites using Adobe tools, CMS systems, and direct coding of HTML and CSS. Remotely manage a Linux based web server. • Remote Support – Provide remote support for client’s PC and Mac problems Management – Hire and train employees, direct and oversee employees in the shop and in the field. Utilize ticketing, quoting, invoicing, accounting, and CRM software. Inventory & Purchasing – Determine needs, work with vendors and distributors. Documentation – Track and document configuration for clients’ networks and computers; create cheat sheets and manuals for end users Show less