Experience

EQHazellCarr

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Case Review

  • Apr 2021 - Present

• PPI Mentor Subject Matter Expert & Case Handler

  • Jun 2019 - Apr 2021



Capita Remediation Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Investment Complaints Consultant

  • Aug 2018 - Mar 2019

  Reviewed and analysed a wide range of new and triaged complaints arising from Cofunds migration issues on accounts such as ISA, GIA, SIPP. This also included issues around fund purchases, sell downs, switches, transfers, re-registration and investment rebalancing



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relations Manager

  • Aug 2017 - Jul 2018

  Effectively managed variety of General Insurance & Service complaints on end-to-end journey in a very fast and busy environment



REED SPECIALIST RECRUITMENT LIMITED

• Past Business Review Case Handler

  • Jul 2014 - Mar 2017

  End-to-end Payment Protection Insurance complaints suitability review/redress on mortgages, credit and store cards



Momenta Operations

• United Kingdom
• Retail Office Equipment

• Experienced Complaints Handler

  • Dec 2012 - Jul 2014

  End-to-end Payment Protection Insurance complaints review & redress on LoansBespoke response letters



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Experienced Complaints Handler Quality Checker

  • Feb 2011 - Nov 2012

  End-to-end Payment Protection Insurance complaints review & redress on Credit CardsBespoke response lettersQuality checked calculations within the team and provided feedback to colleagues in line with in-house quality procedures, guidelines and policies to ensure the right outcome for the customer