Experience

Thompson Smith and Puxon Solicitors ( tsplegal.com )

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Systems Development Manager

  • Jul 2022 - Present

• IT Manager

  • Sep 2015 - Aug 2022



Police Mutual

• Network Support Engineer

  • Feb 2014 - Sep 2015



Medilogic UK Ltd

• Southampton, United Kingdom

• IT Manager

  • Jan 2011 - Nov 2013

  * Management of the Support department and staff; inducting, training and supervision of junior members of Support by means of regular one to one reviews, annual appraisals, weekly “catch up” team meetings and an open door policy. * Responsible for the continual improvement of the service offered by Support by identifying relevant training needs and establishing meaningful KPI's to monitor performance, the ongoing maintenance of the company's and client's IT equipment, and for providing expert level technical support when required acting as an escalation point for more technical issues or client projects. * Quality Manager and auditor for the company's ISO9001 quality management system. Also responsible for the Company's compliance to, and the annual publication of, the Information Governance toolkit report (ODS Code : 8HX08) as a 3rd party supplier to NHS customers (N3 connection pending). Ensuring the security, integrity and availability of the Company's IT systems. * Ensuring that a consistently high quality of customer support is delivered by adhering to strict service level agreements. Reporting service desk performance to directors on a monthly basis and attending senior management meetings to discuss future changes or improvements being implemented for clients or within my department. Office 2000-2010, Windows Server 2003-2012, Active Directory, DNS, DHCP, TCP/IPv4, Terminal Services(RDS), Microsoft Exchange 2003-2010, SQL Server 2000 to 2012, SQL Scripting, EDI, Cloud based servers, Symantec Backup Exec, Sophos and ESET Antivirus, Teamviewer Remote support software, Android and iOS mobile phones, Avaya and Alcatel phone servers, and various laptop, desktop, and printer hardware. I have also recently led the successful migration of Active Directory Domain Services, including DNS and DHCP services, to a new Windows Server, and Exchange 2003 to Exchange 2010 for one of our clients.



Southampton Cargo Handling Ltd

• Southampton, United Kingdom

• IT Support Technician

  • Jul 2009 - Dec 2011

  * Provided IT Support for staff on a day to day basis by telephone, email, VNC and face to face. This included Microsoft Office, Access Accounts, Simply Personnel, Codetrack, Focus Time & Attendance and a variety of other bespoke/legacy applications that were reliant on SQL databases. * Responsible for general IT maintenance duties including backups, proving backup integrity with regular restore tests, capacity monitoring, and planning upgrades to vital systems (Exchange, SQL Server, Alcatel Phone system) * Expected to identify, and provide, improvements to existing processes that could benefit from computerisation.



O&M Systems

• Colchester, United Kingdom

• Software Support

  • Feb 2007 - May 2009

  * Technical and user support for O&M Pensions Profiler (bespoke pensions comparison software) users by telephone, email, and remote access. * Responsible for the administration of the Avaya telephone systems using IP Office and Voicemail Pro for effective call routing and voicemail services. * Onsite technical and software support for O&M Systems employees including Microsoft Office packages and any hardware issues that arose. * Technical and user support for O&M Pensions Profiler (bespoke pensions comparison software) users by telephone, email, and remote access. * Responsible for the administration of the Avaya telephone systems using IP Office and Voicemail Pro for effective call routing and voicemail services. * Onsite technical and software support for O&M Systems employees including Microsoft Office packages and any hardware issues that arose.



Task Force

• Witham, United Kingdom

• IT Desktop Support

  • Mar 2006 - Dec 2006

  * Provided general IT support to Microsoft Office users, including the users of two other small businesses, over the telephone, email, and remotely. * Maintained and supported the onsite Windows 2003 Servers including Exchange 2003 and SQL Server, and ensured daily backups were successful. * Provided general IT support to Microsoft Office users, including the users of two other small businesses, over the telephone, email, and remotely. * Maintained and supported the onsite Windows 2003 Servers including Exchange 2003 and SQL Server, and ensured daily backups were successful.



Teleplan Consulting AS

• Norway
• Information Technology & Services
• 100 - 200 Employee

• Laptop Engineer

  • Oct 2004 - Mar 2006

  * Diagnosed faults on Toshiba laptops and completed subsequent repairs. * Diagnosed faults on Toshiba laptops and completed subsequent repairs.