Robert Stroh MBA

Director, Professional Services & Product Support at Axellio Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Colorado Springs, Colorado, United States, US

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Credentials

  • Master Advanced Excel Data & Analytics Skills
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Artificial Intelligence Foundations: Thinking Machines
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Cognitive Technologies: The Real Opportunities for Business
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Excel VBA: Managing Files and Data
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Robotic Process Automation: Tech Primer
    LinkedIn
    Feb, 2020
    - Nov, 2024

Experience

  • Axellio Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director, Professional Services & Product Support
      • Sep 2021 - Present

      Leading and driving the professional services and support teams. Working daily with large government contract, managing the program, and directing the day to day actions of the teams. Also working very closely with sales, and technical presales. Leading and driving the professional services and support teams. Working daily with large government contract, managing the program, and directing the day to day actions of the teams. Also working very closely with sales, and technical presales.

  • NICE
    • United States
    • Software Development
    • 700 & Above Employee
    • America APA Services Manager
      • Feb 2019 - Sep 2021

      Lead the Americas teams for Advanced Process Automation. Work with sales teams to for all APA projects, identify, scope and price automation, desktop tagging and triggering for PCI compliance, as well as infrastructure. Once solutions are purchased, work directly with project managers, executives, customers and development team to oversee successful deployment of solutions. Responsible for hiring new APA developers, overseeing training and shadowing. Work with the other global teams to define and develop new strategies and overall process improvement. Also closely partner with support, R&D and product house to ensure smooth delivery and improvements to product. Show less

    • Senior Manager, Advanced Process Automation
      • Aug 2015 - Feb 2019

      Lead a team of outstanding implementation engineers located in the United States and in South America. Manage project resources and allocations for various global real time projects. Assist in project plan development, documentation and customer facing meetings.

    • Senior Engineer
      • 2003 - Aug 2015

      Hand-picked to serve as the Senior Engineer for an international software development corporation.Lead software developer responsible for managing, designing, developing and creating software solutions for applications involving hundreds of tables, views and stored procedures encompassing millions of records.Highly acclaimed for superior ability to meticulously manage multiple high-visibility accounts.Recognized throughout the company for dedicated customer support, having volunteered to fly overseas to assess and deliver premium support to multi-million dollar clients.Developed and created multi-level customized applications for diverse client groups throughout the United States and various countries. Show less

  • MCI – Worldcom
    • Colorado Springs, Colorado Area
    • Applications Developer III
      • Oct 2000 - Jan 2003

       Selected as a Senior Applications Developer for a worldwide telecommunications company.  Conducted comprehensive analysis of internal applications, reengineering numerous processes to increase organizational efficiency and customer satisfaction.  Single-handedly designed and implemented a multi-faceted internal email capturing and queuing application to replace an outsourced system, saving the organization $250,000 for the application and over $100,000 in annual maintenance fees.  Designed and coded numerous user-friendly intranet applications to assist in report generation throughout the company, positively impacting organizational efficiency and customer satisfaction, while saving thousands of dollars in software costs.  Developed and integrated complete soft phone features into an issue tracking application, greatly improving employee efficiency and effectiveness in responding to incoming customer calls.  Served as the lead liaison with application user to verify needs and modify programs accordingly. Show less

  • NDC – HIS
    • Phoenix, Arizona Area
    • Programmer / Analyst
      • 1998 - 2000

       Recognized for comprehensive, innovative design techniques while working as a Programmer/Analyst for a national health information services corporation.  Worked autonomously as a shift leader, responsible for employee training and development, in addition to production and quality control.  Analyzed department procedures and redesigned programs, improving overall department efficiency by over 33%.  Identified as a lead agent for providing support, development, and production status for a multi-million dollar deliverable.  Analyzed and completely redesigned a customer reporting product, automating administrative procedures and reducing deliver time by over 80%, while saving several hundred thousand dollars in operational costs.  Lauded throughout the company for innovative, progressive employee training programs significantly reducing department turnover. Show less

Education

  • University of Phoenix
    Masters of Business Administration, Technology Management
    2004 - 2005
  • DeVry University
    Bachelor, Computer Information Systems
    1996 - 1999

Community

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