Experience

Global Mentoring Solutions

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• MSP Training lead

  • Jun 2022 - Present

  Training new hires in a program called 90 day program, where the new mentors learn how to successfully navigate partners RMM's and learn to work with different ticketing systems to help support our partners clients.

• MSP service desk Shift Lead

  • Aug 2020 - Present

• Help Desk Technician

  • Feb 2020 - Aug 2021

  Help Desk Support techResponsibilitys:Troubleshoot level 1 and level 2 tech support issues and network troubleshooting assist users with setting up emails on new and exsiting computers and other devicesassist users with printer issues that arise assist co-workers with issues that they may require a second opinon on



Tornado Global Hydrovacs Ltd.

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Painter

  • Jun 2019 - Feb 2020

  assisted with prepping parts for paint Priming parts to be ready to be prepped for body work and paint painted parts when needed Transfered to Chassis prep where I ran coolent lines as well as fitted the chassis for the tank and van bodys to go on dropped drive lines to send away to get re made for the lengths required put T cases in to the chassis and ran lines for the hydrallics Mount blowers on the chassis before they went to the assembly line assisted with prepping parts for paint Priming parts to be ready to be prepped for body work and paint painted parts when needed Transfered to Chassis prep where I ran coolent lines as well as fitted the chassis for the tank and van bodys to go on dropped drive lines to send away to get re made for the lengths required put T cases in to the chassis and ran lines for the hydrallics Mount blowers on the chassis before they went to the assembly line



Canalta Group

• Canada
• Hospitality
• 1 - 100 Employee

• IT Support

  • Sep 2018 - Jul 2019

  answer calls from various locations and assist with computer problems network troubleshooting and phone issues as well as onsite tech support when needed. answer calls from various locations and assist with computer problems network troubleshooting and phone issues as well as onsite tech support when needed.