Experience

VerCom Systems, Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Lead Technician

  • Jan 2012 - Present

  - Strategize, implement and oversee all systems installations - Perform site surveys to establish efficient methods for installing new phone and network systems in businesses - Provide help desk support and remote desktop assistance through multi-line ticketing system- Train end users on new hardware, including phone and voicemail servers; train administrators on system maintenance and reporting software- Oversee and manage on-site technicians and employee progress throughout ongoing projects- Conceptualize and help implement new programs and additions to existing systems- Troubleshoot CPE, network and data issues



City of Kettering

• Government Administration
• 100 - 200 Employee

• Firefighter/EMT-B

  • May 2010 - Sep 2014



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service/Field Technician

  • Jul 2007 - Nov 2011

  - Installed and serviced cable, internet and phone equipment for residential and business class accounts- Troubleshoot new and existing networking and data issues for residential and business PCs, printers and scanners - Trained new employees through job shadowing and on-site experience- Aided management in “tech assist” programs to guide employees through difficult and unusual technical issues in the field - Installed and serviced cable, internet and phone equipment for residential and business class accounts- Troubleshoot new and existing networking and data issues for residential and business PCs, printers and scanners - Trained new employees through job shadowing and on-site experience- Aided management in “tech assist” programs to guide employees through difficult and unusual technical issues in the field