Experience

Maxco Supply Inc

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Nov 2022 - Present

  Parlier, California, United States In this position I am responsible for maintaining and administration of Active directory users and computer accounts. Microsoft 365 account administration. Hardware and software troubleshooting. Network troubleshooting. Forklift tracking software and hardware installations. Security camera installation and management. New software and hardware procurement and testing. Purchasing for all IT and user computer related items. Project planning and administration with IT team. Remote desktop support.… Show more In this position I am responsible for maintaining and administration of Active directory users and computer accounts. Microsoft 365 account administration. Hardware and software troubleshooting. Network troubleshooting. Forklift tracking software and hardware installations. Security camera installation and management. New software and hardware procurement and testing. Purchasing for all IT and user computer related items. Project planning and administration with IT team. Remote desktop support. IT procedural documentation creation. New employee communication and procedural email for employee onboarding. Print server management with creation and deletion of network printer reservations. Employee termination procedures and documentation creation. OneDesk ticketing software administration and SOP for onboarding and termination procedures. Veeam tape backup setup and storage. Cisco phone setup and extension creation, Cisco switch administration, and Cisco Meraki Access point installation. Desktop Authority Management software administration for software packaging and implementation, group policy, and software update/patch management. Show less



Self-employed

• IT Professional

  • Jan 2022 - Nov 2022



APR Consulting

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• PC Technician

  • Aug 2022 - Sep 2022

  Clovis, California, United States PC refresh project. Imaging computers and replacing old PCs with new PCs.



Community Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Workstation Engineer

  • Feb 2015 - Feb 2022

  United States

• Workstation Engineer

  • Feb 2015 - Jan 2022

  1140 T St. Fresno, CA. 93726 In this role, I was responsible for managing a large-scale project to build, setup, and install Thin Clients on new workstation on wheels deployments and device management in HP Device Manager. I was the project lead to deploy Cisco AnyConnect VPN with 2 factor authentication. For this deployment, I developed a strategic communication plan to ensure that all 10,000 users successfully converted with minimal disruption to the operation of a five-hospital system. I am the responsible engineer… Show more In this role, I was responsible for managing a large-scale project to build, setup, and install Thin Clients on new workstation on wheels deployments and device management in HP Device Manager. I was the project lead to deploy Cisco AnyConnect VPN with 2 factor authentication. For this deployment, I developed a strategic communication plan to ensure that all 10,000 users successfully converted with minimal disruption to the operation of a five-hospital system. I am the responsible engineer for Sophos Safeguard administration to combat licensing issues on a large scale. I manage Active Directory and add, remove, modify, and disable computer accounts. I regularly collaborate with analysts on solutions to fix errors in software deployments and needs for new software deployments through SCCM and PXE and perform break/fix for all company owned devices. I troubleshoot complex software issues and find solutions to ensure all areas of operation can connect to clinical and non-clinical software. I train new workstation engineers on imaging new PCs, user profile backup and restore, and deployment to user locations. I created the workstation engineer’s user data backup script 5 years ago and it is still used today.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Computer Technician

  • Nov 2014 - Feb 2015

  677 Palmdon Dr. Fresno, CA. 93704 I was retained as a contractor to effectively implement a large-scale imaging project for thin clients. I personally reimaged Workstation on Wheels (WOWs) and thin client desktops.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Desktop Support Technician

  • Jan 2014 - Jul 2014

  Clovis, California, United States As a contractor, I successfully managed a large-scale Windows 7 migration project which transferred the client's OS from Windows XP to Windows 7, installed Office 2007, tested for application compatibility, backed up and restored all user data, copied all hard drive information with Symantec Ghost or Clonezilla, upgrading RAM and hard drives if needed, network printer and peripheral device setup, and maintained network drive locations. Additionally, I installed and setup Juniper VPN for remote… Show more As a contractor, I successfully managed a large-scale Windows 7 migration project which transferred the client's OS from Windows XP to Windows 7, installed Office 2007, tested for application compatibility, backed up and restored all user data, copied all hard drive information with Symantec Ghost or Clonezilla, upgrading RAM and hard drives if needed, network printer and peripheral device setup, and maintained network drive locations. Additionally, I installed and setup Juniper VPN for remote users, managed Active Directory to locate users or machines and placed new machines in the correct OU, created and tested PC images using Ghost and Clonezilla, and set up warranty onsite or depot hardware service or replacement orders and/or replaced hardware on desktops and laptops. Show less



Computers By Beets

• United States
• Information Technology & Services

• Owner

  • Oct 2001 - Oct 2013

  Fresno, California, United States I started my own business repairing all brands of desktop and laptops performing replacement and upgrade services such as LCD, RAM, CPU, graphics card, sound card, LAN and WLAN cards, sound hardware, and motherboards. I also performed laptop a/c-d/c jack troubleshooting and/or replacement, Windows OS support, and touch screen phone and tablet screen replacements. I provided support both remote, over the phone and in person to troubleshoot software or hardware issues and upgrades/installations.… Show more I started my own business repairing all brands of desktop and laptops performing replacement and upgrade services such as LCD, RAM, CPU, graphics card, sound card, LAN and WLAN cards, sound hardware, and motherboards. I also performed laptop a/c-d/c jack troubleshooting and/or replacement, Windows OS support, and touch screen phone and tablet screen replacements. I provided support both remote, over the phone and in person to troubleshoot software or hardware issues and upgrades/installations. Some of my greatest successes were my first customers who returned 10+ years later to upgrade their technology. Show less



The Cinnamon Roll Shoppe

• Owner/Baker

  • Nov 1998 - Apr 2013

  Fresno, California, United States In 1998, I ventured into the family business taking over operations ensuring all procedures were in accordance with Cal/OSHA and health regulations. I provided a high-touch customer service experience that created a steady stream of regulars. I managed all the daily sales and expense reports, maintained and regulated inventory and product orders, reconciled vendor accounts and payments, and prepared all monthly and yearly profit and loss statement tracking. In addition, I generated all… Show more In 1998, I ventured into the family business taking over operations ensuring all procedures were in accordance with Cal/OSHA and health regulations. I provided a high-touch customer service experience that created a steady stream of regulars. I managed all the daily sales and expense reports, maintained and regulated inventory and product orders, reconciled vendor accounts and payments, and prepared all monthly and yearly profit and loss statement tracking. In addition, I generated all year-end tax reports and created excel spreadsheets for daily, monthly, and yearly sales and expense reports. I was responsible for the hiring, coaching, firing, scheduling, and payroll for seasonal and regular employees. Show less