Robert Smith
Commercial and Residential Sales Agent at Ken Perry Realty- Claim this Profile
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Bio
Experience
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Ken Perry Realty
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United States
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Real Estate
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1 - 100 Employee
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Commercial and Residential Sales Agent
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Sep 2016 - Present
Cincinnati Area, NKY
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Owner
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Sep 2011 - Present
Cincinnati, Ohio Area Created the brand and opened Envy Tan Salon. Oversaw all aspects of the business (HR, operations, marketing, customer relations, administration), directing a team of 8-12. Scouted and selected sites, oversaw all aspects of the build-out of the locations, led recruiting and hiring processes, and created schedules/training program. Created marketing and sampling plan, tracked progress, and set immediate/long-term goals. Led location to achieve 1st-year sales of $250,000, being profitable… Show more Created the brand and opened Envy Tan Salon. Oversaw all aspects of the business (HR, operations, marketing, customer relations, administration), directing a team of 8-12. Scouted and selected sites, oversaw all aspects of the build-out of the locations, led recruiting and hiring processes, and created schedules/training program. Created marketing and sampling plan, tracked progress, and set immediate/long-term goals. Led location to achieve 1st-year sales of $250,000, being profitable within the first 3 months being open. Maintained 95+% month-over-month employee retention within an industry with typically high turnover rates. Built high level of trust and respect with team members. Established and sustained excellent relationships with guests, leading to frequent repeat and referral business. Championed a guest-focused approach at all times with staff Show less
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Regional Manager
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Apr 2014 - Mar 2015
Ohio/Indiana Brought in to support existing 3rd party T-Mobile locations as well as expand Dynamic’s business. Oversaw all wholesale business sales and support for Cincinnati, Indianapolis, Dayton, Columbus and Louisville. Also included in the responsibilities was recruiting and on-boarding new dealers into the program. Coordinated grand opening events and trainings to support new business. In 8 months over doubled Dynamics distribution in Cincinnati and Kentucky Only account manager to recruit… Show more Brought in to support existing 3rd party T-Mobile locations as well as expand Dynamic’s business. Oversaw all wholesale business sales and support for Cincinnati, Indianapolis, Dayton, Columbus and Louisville. Also included in the responsibilities was recruiting and on-boarding new dealers into the program. Coordinated grand opening events and trainings to support new business. In 8 months over doubled Dynamics distribution in Cincinnati and Kentucky Only account manager to recruit franchisees to open and operate branded T-Mobile stores. Assisted these dealers with site selection and oversaw construction and build out of these locations. Maintained an above average sales performance exceeding all other account managers on a monthly basis Show less
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Integrity Wireless, LLC
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Wireless Services
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1 - 100 Employee
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President of Sales
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May 2007 - Jun 2012
Launched business in 3/2007 as part of a partnership, selling T-Mobile products/services exclusively. Managed all business activities and functional areas, including sales, accounting, budgeting, HR, training, loss prevention, inventory, and POS implementation. Interacted with T-Mobile personnel weekly to set and achieve goals. Managed lease negotiations, site selections, build outs, conducted monthly management meetings, and traveled to 25 locations to conduct audits and staff reviews… Show more Launched business in 3/2007 as part of a partnership, selling T-Mobile products/services exclusively. Managed all business activities and functional areas, including sales, accounting, budgeting, HR, training, loss prevention, inventory, and POS implementation. Interacted with T-Mobile personnel weekly to set and achieve goals. Managed lease negotiations, site selections, build outs, conducted monthly management meetings, and traveled to 25 locations to conduct audits and staff reviews. Instituted aggressive daily coaching/mentoring sessions to strengthen team performance and results. Expanded the business from zero to 25 stores through organic growth and acquisition. Selected store sites based on traffic flow analysis, social/economic demographics, competition, and real estate costs. Developed business plan that facilitated launch of 7 new markets, bringing store total to 25 in 3 years. Created Customer Service department of 6 within the organization to conduct follow-up calls to every customer and ensure their satisfaction with products/services. Additionally resolved multiple billing issues through this department, leading to ~$75,000 in savings per month. Created employee appraisal system that illustrated all key metrics for organizational success, with the organization demonstrating consistent improvement in all aspects of total performance since start-up. Developed and implemented full-cycle recruiting plan, including sourcing, interviewing, compensation, and on-boarding for wireless sales associates and management candidates. Built valuable pipeline of top-tier talent through the program that included internet-based postings, career fairs, referral programs, and other sources. Show less
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Market Director/Trainer
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Sep 2002 - Mar 2007
Played key role in growth from $50 million to $425 million-plus (increase from 125 to 450 locations) over a 5-year period through creation of key business strategies and employee development programs. Grew gross profits within territory from $200,000 to $4 million through expansion initiatives, sales force training, value-added service creation, and results-focused, motivational leadership. Developed new-hire employee training for employee retention, reducing overall employee… Show more Played key role in growth from $50 million to $425 million-plus (increase from 125 to 450 locations) over a 5-year period through creation of key business strategies and employee development programs. Grew gross profits within territory from $200,000 to $4 million through expansion initiatives, sales force training, value-added service creation, and results-focused, motivational leadership. Developed new-hire employee training for employee retention, reducing overall employee turnover and outperforming company turnover by 25+%; cut overall new-hire training costs $100,000 per year. Led expansion of company operations the Tri State area as Market Director. Opened 12 locations in 16 months, with full P&L accountability. Trained salespeople and facilitators on company offerings, and collaborated with team members to create a coaching service to sell to clients. Conducted small group and individual training sessions based on learning needs. Led learning enhancement classes on improving IT sales knowledge and people skills needed for workplace success and advancement. Show less
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Education
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University of Wisconsin-Madison
Biology, General