Head of Learning Operations

• Mar 2022 - Present

People & Development Consultant

• Jan 2019 - Present

- Learning and development solutions for individuals, teams and businesses - Leadership and Management Development - Talent Development - Coaching and Mentoring - Advice on apprenticeships and levy funding - Learning Management Systems Development Further details: - Provided 1:1 coaching, team engagement and development services - Advised on organisational development, restructure and HR policy. - Facilitated coaching of new start-up ventures in management and talent development. - Improved retention and efficiency across business through the development of local organisational requirements for programme content to engage colleagues and customers. - Carried out analysis, benchmarking and delivering of people and development interventions. Show less

Head of Training, Content and Quality

• Apr 2019 - Mar 2022

- Managing the implementation of all eLearning content for UK & Ireland, including international partners and franchises - Leading the implementation of our LMS/ LXP systems across all International markets building and developing digital delivery - Ensuring all training content delivered is fit for purpose and where applicable delivered within our accreditation guidelines - Setting the standard through robust quality assurance of programmes upto degree level qualifications against insights and use of data - Procuring, partnering the design and the development and implementation of eLearning customer service training - Supporting wider EVP workstreams such as wellbeing, developing D&I - Managing the Internal Quality Assurance team and eLearning development team in providing best service and achieving company objectives - Project Managing internalisation of Early Careers pathways, succesfully implemented employee provider and building product, sales and leadership programmes across core business areas including retail, management, warehouse and logisitics - Working with key business stakeholders to ensure all technical skills and knowledge based eLearning is fit for purpose and delivers objectives within budget - Managing the ongoing development work on our LMS programme introducing new functionality and engagement features, including experiences, VR and AR - Partnering with operations to support and transform training and intervention plans including partnering with logistics and manufacturing teams - Continuously evaluate, monitor and improve on all development solutions, ensuring ROI is achieved Show less

Head of Talent and People Development

• Oct 2017 - Dec 2018

Notable Accomplishments:- Continuously enhancing the knowledge and capabilities of all employees across the business.- Delivering organisational leadership and succession plans, focused on strengthening internal talent pools and cross-division collaboration.- In partnership with senior management, develop and implement HR people strategy across multi-site company- Embed change and talent programme throughout the business- Designing capability frameworks in conjunction with engagement surveys providing analytical metrics and reports.- Executing career pathway methodology and talent matrixes, against restructuring new teams and existing departments.- Facilitating multiple level management development programmes to support talent development- Develop sales productivity, driving quality sales with a focus on short-term deliverables and long term strategic relationships with key business stakeholders.Key Achievements- Facilitated delivery of Apprenticeship scheme against HR strategy including recruitment, on-boarding, restructure, SFA Tendering, NVQ programmes and Trailblazer steering groups. - Received 'England Gold Award 2017' award for Apprenticeships.- NPS data clearly demonstrating ROI across leadership programmes against customer satisfaction, centre development targets and people development.- Developed wider HR strategy through the implementation culture change programme across Travel and Education business.- Implemented and manages development programme incorporating e-learning/LMS platform through to career pathways- Executed delivery of international L&D programme across multi-site platform.- Leadership and Management coach for all Managers- Implemented career pathways framework and training matrixes against skills development to identify future talent within the company. - Streamlined recruitment process in partnership with recruitment teams to enable more focus on targeting suitable pipelines for greater conversion and retention rates Show less

Learning and Development Manager

• Nov 2014 - Sep 2017

- Deploying a wide range of training programmes from corporate induction, retail, customer service to cultural change programmes; monitoring and evaluating training program’s effectiveness, success, ROI and periodically report on them.- Designing capability frameworks in conjunction with engagement surveys providing analytical metrics and reports.- Developing sales productivity through full training cycle with international sales- Internalised apprenticeship programme with over 300 delegates at varying levels- Leadership and Management coach for Managers Show less

Capability Development Trainer

• Feb 2009 - Oct 2011

• Analyst, Design and reviewer of policy and procedural documents to high level of accuracy • Subject Matter expert within a Safety critical operational role• Trainer and Coach with CIPD and ILM accreditation• Servicing National workforce, compiling training needs analysis, competence gap analysis, coaching and design of bespoke training interventions• Managed national projects including:o Foundation skills deliveryo Train the Trainer and Train The Coach Programmes designed and implementedo Conflict resolutiono Management training modules and leadership workshopso NVQ framework for operational workforce. o Use of psychometric tools such as MBTI and DISC for team and individual developmentComplied and followed ISO standards and utilising excellent communication, evaluation and coaching skills. Extremely dedicated to the business through the completion of various vocational qualifications and continual validation of products and peer review has demonstrated a high level of customer service to delegates and clients, working well as part of a dedicated Investor in People team that has won several national training awards. Show less

Traffic Officer

• Feb 2005 - Jan 2009

Reduce incident-related collisionsEnsure the swift and safe removal of broken down, damaged and abandoned vehiclesClear up debris in the road which could cause a potential hazard to other road users.Act as a liaison/contact point between the various emergency services involved in incidents.Improve road safetyConduct high visibility patrols of motorwaysClose down sections of the motorway on a temporary basis whilst work is carried out on them.Escort abnormal and high-risk vehicles as required.Deal with any pedestrians who are on the motorway for any reasonImprove journey time for road usersMonitor and evaluate any infrastructural or road works taking place on the motorwayBuild good customer relationsSupport special eventsOrganise Temporary Road closuresEscort vehicles along a particular routeAssist with legal proceedings by giving evidence as a witness Show less

Detention Officer

• Oct 2001 - Feb 2005

Team Leader RSTM -West Mercia Police; a detention officer within the custody suite fulfilling the role of team leader. Ensuring staff were working efficiently and appropriately in line with business requirements. Working closely with senior managers to ensure these requirements were met. Received awards from the Police Service for outstanding work and contributions to various operations carried out. Team Leader RSTM -West Mercia Police; a detention officer within the custody suite fulfilling the role of team leader. Ensuring staff were working efficiently and appropriately in line with business requirements. Working closely with senior managers to ensure these requirements were met. Received awards from the Police Service for outstanding work and contributions to various operations carried out.