Robert Shuttleworth
Sr Customer Success Manager at Versus Systems- Claim this Profile
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English Native or bilingual proficiency
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Bio
Christian Miranda
Robert's dedication to keeping clients engaged: from planning and prioritizing against competing asks, both internal and external; triaging and communicating client needs to the product team; and on the fly problem-solve any client concerns. His client forward approach continues to be driving force behind some of our biggest success, including various digital activations with OMEN by HP and the Edmonton Oilers (to name a few).
Shawnee Hale
When I started at Loot Crate Robby was the Loot Anime support rep and I was able to work directly with him. It was wonderful work with him and I always knew I could rely on him for his customer service insight. He later moved on to being a brand manager and we no longer worked together but he became even more of an asset to the company! He is dedicated to getting the work that needs to be done finished and an absolute joy to work with!
Christian Miranda
Robert's dedication to keeping clients engaged: from planning and prioritizing against competing asks, both internal and external; triaging and communicating client needs to the product team; and on the fly problem-solve any client concerns. His client forward approach continues to be driving force behind some of our biggest success, including various digital activations with OMEN by HP and the Edmonton Oilers (to name a few).
Shawnee Hale
When I started at Loot Crate Robby was the Loot Anime support rep and I was able to work directly with him. It was wonderful work with him and I always knew I could rely on him for his customer service insight. He later moved on to being a brand manager and we no longer worked together but he became even more of an asset to the company! He is dedicated to getting the work that needs to be done finished and an absolute joy to work with!
Christian Miranda
Robert's dedication to keeping clients engaged: from planning and prioritizing against competing asks, both internal and external; triaging and communicating client needs to the product team; and on the fly problem-solve any client concerns. His client forward approach continues to be driving force behind some of our biggest success, including various digital activations with OMEN by HP and the Edmonton Oilers (to name a few).
Shawnee Hale
When I started at Loot Crate Robby was the Loot Anime support rep and I was able to work directly with him. It was wonderful work with him and I always knew I could rely on him for his customer service insight. He later moved on to being a brand manager and we no longer worked together but he became even more of an asset to the company! He is dedicated to getting the work that needs to be done finished and an absolute joy to work with!
Christian Miranda
Robert's dedication to keeping clients engaged: from planning and prioritizing against competing asks, both internal and external; triaging and communicating client needs to the product team; and on the fly problem-solve any client concerns. His client forward approach continues to be driving force behind some of our biggest success, including various digital activations with OMEN by HP and the Edmonton Oilers (to name a few).
Shawnee Hale
When I started at Loot Crate Robby was the Loot Anime support rep and I was able to work directly with him. It was wonderful work with him and I always knew I could rely on him for his customer service insight. He later moved on to being a brand manager and we no longer worked together but he became even more of an asset to the company! He is dedicated to getting the work that needs to be done finished and an absolute joy to work with!
Experience
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Versus Systems
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United States
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Software Development
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1 - 100 Employee
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Sr Customer Success Manager
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Aug 2022 - Present
Proficient in keeping client projects on task both externally and internally, keeping clear lines of communication with clients in real-time. Focus on professional sports teams, such as the NHL’s Edmonton Oilers and their Oilers+ Application, among others from different major leagues (NHL, MLB, NFL, etc.). Additional tasks include supporting the Interactive Production team and client execution, Customer Service issues, and general information dissemination.
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Account Manager
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Sep 2019 - Aug 2022
Fully rounded Account Management experience with focus on marketing, software, Customer Support, client relations, and more, aligning with physical & digital rewards through proprietary gaming software. Main point of contact with HP Inc. and their OMEN Rewards Program, managing active campaigns with their Content and Business Development team as well as working closely with HP QA and Customer Support. Strengths include marketing campaign creation and implementation, client relations, and a focused eye for quality assurance (both for campaigns and engineering). Show less
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Loot Crate
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United States
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Manufacturing
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1 - 100 Employee
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Brand Manager
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Mar 2018 - Aug 2019
Brand and Retail Management experience with a focus on product and marketing. Worked closely with some of the industry's biggest names such as Microsoft, Sega, Riot Games, Bandai Namco, Bethesda Softworks, Warner Brothers, Gearbox, 2K, and more. Point of contact with partners and licensors on product approval through licensing team as well as internal approvals throughout department. Focus on brand alignment with budget and P&L while continuing to surprise and delight customer base. Strengths include product ideation and creation from start to completion, brand and product marketing, influencer outreach, marketing campaign creation and implementation. Show less
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Customer Service Manager
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Dec 2014 - Mar 2018
Previously in the position of running a world-class Customer Support team with focuses on treating the subscriber as more than just a customer. As a Customer Support Manager, navigated a fast-paced and ever-changing work environment, responsible for leading my team to success, including high satisfaction, low first reply times, and minimal QA. This experience as a Customer Support Manager solidified attributes of being a team player, helping bring individuals to success, and improving the overall brand through actions, attitude, and work. Show less
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Customer Service Representative
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Jun 2014 - Dec 2014
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Education
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2007 - 2011
California State University-Northridge
Bachelor’s Degree, English Language and Literature/Letters
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