robert scafe
Computer User Support Specialist Intern at ACI Learning- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+
LeaderQuest HQDec, 2022- Oct, 2024 -
CompTIA Network+
LeaderQuest HQNov, 2022- Oct, 2024
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Computer User Support Specialist Intern
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Oct 2022 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts
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DiLorenzo TRICARE Health Clinic
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Medical Records Administrator
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Jan 2020 - Jul 2022
Experienced Medical Records Administrator, Highly-motivated and tech savvy, with over 15 years of experience in DoD, Healthcare and Health Informatics. Skilled in Cybersecurity, testing, analysis and programming. Certified Cyber Analyst/Operator with Linux, Python, A+, Network+, Packet Analysis, Sec+, Pentest+, CISCO CCENT, Malware Anlysis, Wieless Analysis & Exploitation. Experienced Medical Records Administrator, Highly-motivated and tech savvy, with over 15 years of experience in DoD, Healthcare and Health Informatics. Skilled in Cybersecurity, testing, analysis and programming. Certified Cyber Analyst/Operator with Linux, Python, A+, Network+, Packet Analysis, Sec+, Pentest+, CISCO CCENT, Malware Anlysis, Wieless Analysis & Exploitation.
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Security IT Associate
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Jul 2019 - Jan 2020
• Ensured physical security & common attacks while securing the wired and wireless local network • Maintained 250+ Windows computers and peripherals, including all configuring and monitoring. Worked with vendors to cut equipment costs by 20%. • Installed 100+ desktop computers during a company-wide upgrade. • Handled trouble tickets 15% faster than other desktop support staff. • Established process improvement strategies which drove positive changes and resulted in 98% IT incident remedy rate. Show less
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NIH Clinical Center (CC)
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United States
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Research Services
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300 - 400 Employee
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Medical Records Administrator
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Dec 2018 - May 2019
• Collaborated with the departments for the development, maintenance, evaluation and adaptation of systems and procedures for storage, retrieval and utilization of coded diagnostic and procedural data for use by hospital and institute administrative and patient care staff. • Communicated across various departments on matters involving diagnostic and procedural coding data assignments and data utilization. • Coded diagnostic and procedural encounters by selecting and assigning codes from the current version of several coding systems. Show less
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Metropolitan Methodist Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Access Supervisor
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Aug 2016 - Feb 2018
• Supervised ten employees in front registration for the emergency department, outpatient surgeries, ancillaries and all inpatient admission. • Developed departmental goals, objectives, standards of performance, policies and procedures. • Assigned employees areas, created monthly work schedules and Authorized overtime. • Experienced with Meditech, Kronos payroll system, Tele-tracker, One source Passport, insurance verification and data entry. • Resolved customer service and phone support issues with various department and patients. Show less
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Health Services Manager/Patient administration Trainer
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Aug 2015 - Jul 2016
Instructed, supervised and observed 70+ United States Army Patient Administration Specialist and Air Force Health Services Management program students per cycle. Successfully graduate over 840 students annually. Taught students Civilian Health and Medical Programs for Uniformed Services (HIPAA). Observed and evaluated students’ work to determine progress, provide feedback, and make suggestions for improvement which contributed to the successful completion of the course. Developed curricula and planned course content and methods of instruction to teach military occupation basic skills. Presented lectures using visual aids, such as graphs, charts, videotapes, and projected slides and facilitated discussions to increase students’ knowledge and competency. Oversaw curricula for the Healthcare Service Management program, which lead to over 50% of the student body acquiring the Electronic Health Record (EHR) Certification Program. Show less
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Patient Administration Department Manager
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Sep 2012 - Jun 2015
Accurately gathered and compiled statistical data to prepare and disseminate reports for internal and external within established time frames. Planned and directed the activities within the medical records section, including clinical records coding. Managed and enforced HIPAA compliance regulations and standards. Developed, implemented, mandated patient administration policies for a medical department comprised of 6 subordinate units consisting of over 300 individuals. Provided guidance and support on administrative policies and procedures to healthcare providers, nurses, healthcare officers and soldiers. Show less
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Weed Army Community Hospital
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United States
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Patient Administration Division Manager
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Jul 2010 - Aug 2012
Managed medical records, correspondence, aero-medical evacuation, inpatient coding, transcription services, treasury operations/third party collections, and medical evaluation board processing. Oversaw the admission and disposition of 300+ patients per month. Initiated correspondence between patients and health care providers pertaining to medical records, line of duty investigations, and other records and reports concerning patient care. Provided guidance and support to healthcare providers, nurses, healthcare officers and soldiers in resolving patient issues, complaints and concerns. Supervised staff on the knowledge of Health Care Financing Administration (HCFA) coding billing regulatory guidelines and policies. Show less
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Education
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2019 - 2020
UMBC Training Centers, Cybersecurity Academy
Cybersecurity -
2010 - 2014
Trident University International
Bachelor's of Science in Health Sciences, Health/Health Care Administration/Management -
2022 -
ACI Learning
Certification, Information Technology
Community
