Experience

Capify Australia

• Australia
• Financial Services
• 1 - 100 Employee

• Financial Sales Consultant

  • May 2022 - Present

  Build effective and long-lasting relationships with customers, ensuring expectations are exceeded and to ensure repeat business. Show customers you have an understanding of their needs and requirements with a can do attitude for all tasks. Achieve KPI’s – daily, monthly and yearly (daily call targets, submissions, funded deals etc.). Relentless ability to negotiate with internal and external stakeholders. Effectively handle all forms of objections to ensure maximum conversion rates. Ensuring CRM system and pipeline reports are up to date. Provide Management with daily, weekly and monthly sales pipeline updates. Conduct high-level business conversations with small & medium business owners.



SGT Communications

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Account Manager

  • Jul 2018 - Feb 2022

  Responsibilities: Contact existing local Telstra Business customers and identify whole-of-business solutions Phone based Business to Business sales Ensure all customers are being treated ethically and with integrity Engage in training and development sessions Strong communication skills with the ability to build rapport quickly Assist team members with updated pricing matrix and plan details Responsibilities: Contact existing local Telstra Business customers and identify whole-of-business solutions Phone based Business to Business sales Ensure all customers are being treated ethically and with integrity Engage in training and development sessions Strong communication skills with the ability to build rapport quickly Assist team members with updated pricing matrix and plan details



Telstra Business Centre

• Business Account Manager

  • Oct 2015 - Jun 2018

  Responsibilities: Contact existing local Telstra Business customers and identify whole-of-business solutions Phone based Business to Business sales Strong communication skills with the ability to quickly build rapport Engage in training and development sessions Ensure all customers are being treated with integrity and ethically Customer service and support to walk in customers Assist team members with updated pricing matrix and plan details Responsibilities: Contact existing local Telstra Business customers and identify whole-of-business solutions Phone based Business to Business sales Strong communication skills with the ability to quickly build rapport Engage in training and development sessions Ensure all customers are being treated with integrity and ethically Customer service and support to walk in customers Assist team members with updated pricing matrix and plan details



Broadland Solutions

• Australia
• Telecommunications
• 1 - 100 Employee

• Business Account Manager

  • May 2012 - Sep 2015

  Responsibilities: Contact existing local Optus Business customers and identify whole-of-business solutions Phone based Business to Business sales Strong communication skills Provide customer service Working in a team environment Engage in training and development sessions Assist team members with updated pricing matrix and plan details Responsibilities: Contact existing local Optus Business customers and identify whole-of-business solutions Phone based Business to Business sales Strong communication skills Provide customer service Working in a team environment Engage in training and development sessions Assist team members with updated pricing matrix and plan details



PizzaBase

• Business Owner

  • Jan 2010 - May 2012



Australian Telecommunications Group

• Business Owner

  • Apr 2009 - Nov 2009



Leading Edge Group

• Business Account Manager

  • Mar 2007 - Mar 2009

  Contact existing local Telstra Business customers and renew mobile services Phone based Business to Business sales Strong communication skills with the ability to quickly build rapport Ability to work well in a team environment Ensure all your customers are being treated with integrity Assisting other staff with pricing and plan changes Team Leader for 10 sales representatives (1 of 4 team leaders each with 10 reps.) Contact existing local Telstra Business customers and renew mobile services Phone based Business to Business sales Strong communication skills with the ability to quickly build rapport Ability to work well in a team environment Ensure all your customers are being treated with integrity Assisting other staff with pricing and plan changes Team Leader for 10 sales representatives (1 of 4 team leaders each with 10 reps.)



Virgin Mobile/SIMplus Mobile

• Business Account Manager

  • Jul 2002 - Mar 2007

  Responsibilities: Inbound and Outgoing Calls Speaking with existing Optus customers and provide customer service ands sales Senior Account Manager, speaking with customers who wish to cancel and try to retain their business. Dealing with high level complaints and problem solving with the customers account, last point of contact before the TIO. Responsibilities: Inbound and Outgoing Calls Speaking with existing Optus customers and provide customer service ands sales Senior Account Manager, speaking with customers who wish to cancel and try to retain their business. Dealing with high level complaints and problem solving with the customers account, last point of contact before the TIO.



Nando's Australia & New Zealand

• Australia
• Hospitality
• 500 - 600 Employee

• Store Supervisor

  • Dec 1998 - May 2001

  Accountable for the running operations of a Nando’s outlet at BP Express store. Customer service Wages Stock control Banking Responsibilities P & L Presentations Responsible and Accountable for entire store Accountable for the running operations of a Nando’s outlet at BP Express store. Customer service Wages Stock control Banking Responsibilities P & L Presentations Responsible and Accountable for entire store