Experience

Dresser Utility Solutions

• United States
• Utilities
• 100 - 200 Employee

• System Administrator

  • Apr 2019 - Present



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Deskside support

  • Apr 2018 - Apr 2019

  Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determine and recommend which products or services best fit the customers' needs. • 150+ users in… Show more Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determine and recommend which products or services best fit the customers' needs. • 150+ users in manufacturing environment • Dell, HP and Lenovo environment • Hardware/Software support and imaging Show less Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determine and recommend which products or services best fit the customers' needs. • 150+ users in… Show more Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determine and recommend which products or services best fit the customers' needs. • 150+ users in manufacturing environment • Dell, HP and Lenovo environment • Hardware/Software support and imaging Show less



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• IP Tech - Grooms Tech

  • Apr 2012 - Dec 2015

  Cross platform migration of IP and MPLS. Service Configuration for TCP/IP, IPv6, IPv4, BGP, OSPF, VRFs, Etherchannel, T1s, DS3, Sonet, MPLS, VPLS, E-Pipe, VLAN, QOS, Spanning Tree Project Management. Cisco, Juniper, Alcatel-Lucent, Force 10, Tellabs, Overture, Anda. Mentoring and Training of new technicians

• Tier II IP Technician

  • May 2008 - Apr 2012

  Performed troubleshooting of internet related problems, using Cisco, Alcatel-Lucent, Force 10 and Juniper routers, various switch types, and UNIX commands. Diagnosed FastE issues running through Andas and Overtures. Performed testing on T1 to DS3 circuits from DACS using Netanalyst, Centest, Navigators, and BERT testing from routers. Established collaborative relationships with internal teams, conducted tests to isolate issues, and forged relationships with local experts to… Show more Performed troubleshooting of internet related problems, using Cisco, Alcatel-Lucent, Force 10 and Juniper routers, various switch types, and UNIX commands. Diagnosed FastE issues running through Andas and Overtures. Performed testing on T1 to DS3 circuits from DACS using Netanalyst, Centest, Navigators, and BERT testing from routers. Established collaborative relationships with internal teams, conducted tests to isolate issues, and forged relationships with local experts to support field team, resulting in the efficient resolution of clients’ concerns.



ADELPHIA COMMUNICATIONS

• United States
• Telecommunications
• 1 - 100 Employee

• IPBEO (IP Broadband and Engineering Operations) ACS Tech

  • Mar 2003 - Nov 2006

  IPBEO ACS Tech I – Aug 2005 – Nov. 2006 CMTS Support—Member of a team responsible for the management, maintenance and support of an array of CMTS’s (Motorola BSR 1k and 64k, Cuda 3k and 12k, Terayon Bluewaves, Cisco UBR’s and Arris 1500 and Cadants) running multiple versions of code. Position required daily interaction with regional staff and vendors to identify potential problems before they arise and to resolve service interruptions in a timely manner. General HSI and IT experience… Show more IPBEO ACS Tech I – Aug 2005 – Nov. 2006 CMTS Support—Member of a team responsible for the management, maintenance and support of an array of CMTS’s (Motorola BSR 1k and 64k, Cuda 3k and 12k, Terayon Bluewaves, Cisco UBR’s and Arris 1500 and Cadants) running multiple versions of code. Position required daily interaction with regional staff and vendors to identify potential problems before they arise and to resolve service interruptions in a timely manner. General HSI and IT experience — As the point of escalation for all customer facing HSI issues my position required a broad understanding of all aspects of HSI operations Provisioning experience with SMP (Sigma Systems), CNR (Cisco), and NetID (Nortel). Understanding of various network related services, including DHCP, DNS, TFTP, FTP, SSH, SMTP, POP3, and SNMP. Operations Support Engineer Level 2 (Escalations) – Aug 2004 – Aug. 2005 Interface between the Tier1/Tier2 technicians and Product Support Engineers and/or NOC engineers for service issues; gather escalated data as per documented procedures. Manage and monitor assigned Trouble-Tickets for progress, and to insure timely escalation and resolution of issues and provide required status to management, customers, and Tier1/Tier2 technicians. Strong technical, analytical, and problem solving skills. Detail-Oriented. Escalations must be team oriented and have strong organizational and cross-functional coordination skills. Ability to multi-task is essential. Able to communicate with technicians and management at varying levels of technical experience. Ability to work in a fast-paced environment. Excellent interpersonal, verbal and written communication skills. Train Tier 2 Technicians in the fields of Freedom Internet Securities UAT (User Acceptance Testing) – June 2004 – August 2004 eSupport Representative – May 2003 – June 2004 Technical Support Representative – March 2003 – May 2003 Show less IPBEO ACS Tech I – Aug 2005 – Nov. 2006 CMTS Support—Member of a team responsible for the management, maintenance and support of an array of CMTS’s (Motorola BSR 1k and 64k, Cuda 3k and 12k, Terayon Bluewaves, Cisco UBR’s and Arris 1500 and Cadants) running multiple versions of code. Position required daily interaction with regional staff and vendors to identify potential problems before they arise and to resolve service interruptions in a timely manner. General HSI and IT experience… Show more IPBEO ACS Tech I – Aug 2005 – Nov. 2006 CMTS Support—Member of a team responsible for the management, maintenance and support of an array of CMTS’s (Motorola BSR 1k and 64k, Cuda 3k and 12k, Terayon Bluewaves, Cisco UBR’s and Arris 1500 and Cadants) running multiple versions of code. Position required daily interaction with regional staff and vendors to identify potential problems before they arise and to resolve service interruptions in a timely manner. General HSI and IT experience — As the point of escalation for all customer facing HSI issues my position required a broad understanding of all aspects of HSI operations Provisioning experience with SMP (Sigma Systems), CNR (Cisco), and NetID (Nortel). Understanding of various network related services, including DHCP, DNS, TFTP, FTP, SSH, SMTP, POP3, and SNMP. Operations Support Engineer Level 2 (Escalations) – Aug 2004 – Aug. 2005 Interface between the Tier1/Tier2 technicians and Product Support Engineers and/or NOC engineers for service issues; gather escalated data as per documented procedures. Manage and monitor assigned Trouble-Tickets for progress, and to insure timely escalation and resolution of issues and provide required status to management, customers, and Tier1/Tier2 technicians. Strong technical, analytical, and problem solving skills. Detail-Oriented. Escalations must be team oriented and have strong organizational and cross-functional coordination skills. Ability to multi-task is essential. Able to communicate with technicians and management at varying levels of technical experience. Ability to work in a fast-paced environment. Excellent interpersonal, verbal and written communication skills. Train Tier 2 Technicians in the fields of Freedom Internet Securities UAT (User Acceptance Testing) – June 2004 – August 2004 eSupport Representative – May 2003 – June 2004 Technical Support Representative – March 2003 – May 2003 Show less



Temple-Inland

• Paper and Forest Product Manufacturing
• 500 - 600 Employee

• Sander Operator/Grader

  • Feb 1996 - Jul 2001



Multiple Companies

• Johnsonburg, PA

• Construction Laborer

  • Aug 1993 - Jan 1996



Carquest Auto Parts

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Counterperson/Delivery

  • Jul 1991 - Jul 1993