Experience

Collier County Supervisor of Elections

• United States
• Government Administration
• 1 - 100 Employee

• Information Systems Analyst

  • Feb 2022 - Present

• Technical Support Specialist

  • Feb 2021 - Feb 2022

  IT technical support Ballot tabulation GIS support



LYNX Services, a Solera company

• Application Specialist

  • Oct 2020 - Feb 2021

  Previous roles continued + -Globally manage application layer (i.e. layer 7), including performance tuning, standard triage, and alerting specification. -Work with System Engineering team to balance installation versus support operational boundary. -Front end support of outages, directing triage and managing cross team resource participation. -Establish and nourish application specific “deep alerts” to proactively determine application health.

• Client Server Operations Analyst / Helpdesk Technician Team Lead

  • May 2014 - Feb 2021

  • Continued Helpdesk tech responsibilities • Ensure that structured daily, weekly, monthly, and annual tasks are completed before deadlines by entire Helpdesk Team • Create and update KB articles documenting information, configurations, and processes. • Create and maintain team schedules including on call rotation • Organize plans and computer workstations for disaster recovery • Handle escalations and complaints professionally • Work with company managers and directors to… Show more • Continued Helpdesk tech responsibilities • Ensure that structured daily, weekly, monthly, and annual tasks are completed before deadlines by entire Helpdesk Team • Create and update KB articles documenting information, configurations, and processes. • Create and maintain team schedules including on call rotation • Organize plans and computer workstations for disaster recovery • Handle escalations and complaints professionally • Work with company managers and directors to ensure IT Helpdesk responsibilities and expectations are met while ensuring expectations are within reason for both parties.

• Helpdesk Technician

  • Jul 2012 - May 2014

  • Provide proficient desktop and technical support to 500+ in-house call center customer service representatives, and 100+ remote customer service representatives. • Build PC images for in-house and remote users. • Deal with network, server, and application outages efficiently • Configure, maintain, troubleshoot, monitor, and am the IT point of contact for VMWare Horizon v5.5/7.4 VDI desktops for 600+ users; RightFax v10.6 application and servers; Emailtopia v6.5 application and… Show more • Provide proficient desktop and technical support to 500+ in-house call center customer service representatives, and 100+ remote customer service representatives. • Build PC images for in-house and remote users. • Deal with network, server, and application outages efficiently • Configure, maintain, troubleshoot, monitor, and am the IT point of contact for VMWare Horizon v5.5/7.4 VDI desktops for 600+ users; RightFax v10.6 application and servers; Emailtopia v6.5 application and servers • Monitor and support approximately 40 physical/virtual servers across a WAN (MPLS) in multiple locations. • Provided hands and feet support that includes cabling to network engineers for internal network; 30+ 48 port switches, patch panels, and routers • Project lead for: Domain/Server Migration, Citrix to VMWare VDI migration, Kronos Pay roll system upgrade, RightFax application upgrade, physical to VM server migration; Emailtopia application upgrade • PROVIDED ON-CALL AFTER HOURS SUPPORT ON A ROTATIONAL BASIS



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Assistant Manger

  • Feb 2009 - Jun 2012

  Maintained orderly store appearance, resolved customer problems and ensured satisfaction. I utilized strong organizational and analytic skills, accurately handled cash and deposits, and had a proven ability to handle multiple tasks efficiently. Dealt tactfully and effectively with difficult customers and trained new employees in policy and procedures. Monitored basic and seasonal merchandise displays and provided direction and guidance to team members ensuring execution of corporate… Show more Maintained orderly store appearance, resolved customer problems and ensured satisfaction. I utilized strong organizational and analytic skills, accurately handled cash and deposits, and had a proven ability to handle multiple tasks efficiently. Dealt tactfully and effectively with difficult customers and trained new employees in policy and procedures. Monitored basic and seasonal merchandise displays and provided direction and guidance to team members ensuring execution of corporate operational programs. Show less Maintained orderly store appearance, resolved customer problems and ensured satisfaction. I utilized strong organizational and analytic skills, accurately handled cash and deposits, and had a proven ability to handle multiple tasks efficiently. Dealt tactfully and effectively with difficult customers and trained new employees in policy and procedures. Monitored basic and seasonal merchandise displays and provided direction and guidance to team members ensuring execution of corporate… Show more Maintained orderly store appearance, resolved customer problems and ensured satisfaction. I utilized strong organizational and analytic skills, accurately handled cash and deposits, and had a proven ability to handle multiple tasks efficiently. Dealt tactfully and effectively with difficult customers and trained new employees in policy and procedures. Monitored basic and seasonal merchandise displays and provided direction and guidance to team members ensuring execution of corporate operational programs. Show less