Experience

Park Hyatt Beaver Creek Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Oct 2019 - Present

  Avon, CO Handling the East Coast Market from South Carolina and North to Maine. Servicing some states in the mid-west as well as locations South of I-70 in Denver.

• Meeting Connection Manager

  • Oct 2017 - Oct 2019

  Avon, Co Contracting and planning all groups of 20 rooms or less on peak with assisting with all wedding room blocks.

• Event Planning Manager

  • May 2017 - Oct 2017

  Avon, CO Planning corporate, social and government groups for Park Hyatt Beaver Creek Resort & Spa.

• Recruiting Manager

  • Jul 2015 - May 2017

  Beaver Creek, CO -2016, Leader of the 3rd Quarter recognition. -Source new Job Candidates and handle all J1 Visa sponsorships. -Hiring, Onboarding/Exiting and handling confidential employee information. -Working with Community Services. -Conducting Orientations/Trainings. -Background checks.

• Group Sales & Reservations Coordinator

  • Jan 2014 - Jul 2015

  Beaver Creek, CO -Handled, Deployed all Sales & Catering Leads. -Managed all Group & Social Room Blocks. -Conducted Sales Site Tours for Clients. -In constant contact with VIP guests and Corporate Meeting Planners. -Trained and developed other Sales Team Members. -Communicated with all departments for upcoming groups & client arrivals. -Handled blocking and billing of guest rooms/folios. -Worked with Envision, Opera, Reserve, Outlook and other systems.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Events Coordinator

  • Jul 2012 - Jan 2014

  Bachelor Gulch, CO Provided positive and aggressive coordinating to ensure maximum guest experience potential * Coordinated all in house meeting requests from all departments * Trained new Ladies and Gentlemen joining the Meeting and Special Events team in all systems * Booked and coordinated all Anderson’s Cabin Catering leads to help drive top line catering revenue in excess of $166,000. * Supported Director of Catering Sales, two event managers to improve service and value to the customer *… Show more Provided positive and aggressive coordinating to ensure maximum guest experience potential * Coordinated all in house meeting requests from all departments * Trained new Ladies and Gentlemen joining the Meeting and Special Events team in all systems * Booked and coordinated all Anderson’s Cabin Catering leads to help drive top line catering revenue in excess of $166,000. * Supported Director of Catering Sales, two event managers to improve service and value to the customer * Involved with processes to innovate and improve the guest experience * Owned and energized the Meeting and Special Events “Wildly Important Goals” goals. * Owned, managed corporate and social groups from a planning and onsite perspective * Operationally advanced in Marsha, Delphi, Mystique, and Opera hotel systems Show less



The Ritz-Carlton, Hotel Company, LLC.

• Multiple Titles

  • Jun 2004 - Jan 2014

  Developed relationships with internal Ladies & Gentlemen as well as meeting planners. Worked in all areas of the hotel with a focus on event planning and sales contracts over the last 3 years.



The Ritz-Carlton, Bachelor Gulch

• Front Desk Agent

  • May 2010 - Jul 2012

  Fully trained on daily front office tasks as well as overnight audit duties * Upsold arriving guests to help drive top line room revenue * Successfully executed club level and VIP arrival/departure processes * Communicated with front drive team, bell staff, and housekeeping * Effectively developed and managed relationships with key VIP’s and secured relationships with hotel partners.



The Ritz-Carlton

• Bachelor Gulch, Door Captain and Guest Services Trainer

  • Feb 2008 - Jul 2012

  Provided positive and aggressive leadership to ensure supreme guest engagement * Trained and developed all new ladies and gentlemen * Aligned the ladies and gentlemen with company goals by conducting monthly meetings to focus on standards, employee and guest engagement, as to increase Gallup scores. * Scheduled all Ladies and Gentlemen according to business levels * Effectively developed and managed relationships with hotel departments to facilitate smooth arrival, in… Show more Provided positive and aggressive leadership to ensure supreme guest engagement * Trained and developed all new ladies and gentlemen * Aligned the ladies and gentlemen with company goals by conducting monthly meetings to focus on standards, employee and guest engagement, as to increase Gallup scores. * Scheduled all Ladies and Gentlemen according to business levels * Effectively developed and managed relationships with hotel departments to facilitate smooth arrival, in house and departure processes. Show less