Experience

REMarkets

• United States
• Information Technology & Services
• 1 - 100 Employee

• Head of Ecommerce

  • Nov 2022 - Present

  • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among… Show more • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among customers (via push programs) and end-users (via pull programs) • Develops and delivers training to stakeholders within sales organization on the distribution management, go-to-market strategy, digital merchandising support, etc. relative to ecommerce. • Drives the Multi-Channel Fulfillment Culture in the department and throughout the company to ensure fulfillment of our ecommerce vision • Market research and marketplace development in the electronics space to increase sales channels • Reporting analysis – Sales, SEO, Google Analytics, quality metrics, customer behavior/segmentation, client reporting, marketing campaigns/performance (i.e. CTR, Converion rate, bounce rate, goals etc. ) Show less • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among… Show more • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among customers (via push programs) and end-users (via pull programs) • Develops and delivers training to stakeholders within sales organization on the distribution management, go-to-market strategy, digital merchandising support, etc. relative to ecommerce. • Drives the Multi-Channel Fulfillment Culture in the department and throughout the company to ensure fulfillment of our ecommerce vision • Market research and marketplace development in the electronics space to increase sales channels • Reporting analysis – Sales, SEO, Google Analytics, quality metrics, customer behavior/segmentation, client reporting, marketing campaigns/performance (i.e. CTR, Converion rate, bounce rate, goals etc. ) Show less



Global Resale

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Ecommerce

  • Jan 2021 - Dec 2022

  • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among… Show more • Develop and drive a multi-million ecommerce business supporting omni channel fulfillment and merchandising for both an internally hosted site and consumer marketplaces (i.e. Amazon, Ebay, Walmart, Newegg, BigCommerce,Backmarket etc.) • Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance. • Create and drive marketing programs to meet strategic growth objectives and to grow sales among customers (via push programs) and end-users (via pull programs) • Develops and delivers training to stakeholders within sales organization on the distribution management, go-to-market strategy, digital merchandising support, etc. relative to ecommerce. • Drives the Multi-Channel Fulfillment Culture in the department and throughout the company to ensure fulfillment of our ecommerce vision • Market research and marketplace development in the electronics space to increase sales channels • Reporting analysis – Sales, SEO, Google Analytics, quality metrics, customer behavior/segmentation, client reporting, marketing campaigns/performance (i.e. CTR, Converion rate, bounce rate, goals etc. )

• Client Reporting Specialist

  • Mar 2019 - Jan 2021

  • Create SQL queries/procedures for adhoc and static reporting. • Provide business solutions for operational problems. • UAT for new platforms • Client program analysis - financial, KPI's, services performed, value added, product performance. • Provide e-commerce support - listing, pricing, reporting, opportunities across multiple platforms. (i.e. Amazon, Ebay, internally powered websites etc. ) • Promotion support - e-commerce promotion creation, reporting, performance… Show more • Create SQL queries/procedures for adhoc and static reporting. • Provide business solutions for operational problems. • UAT for new platforms • Client program analysis - financial, KPI's, services performed, value added, product performance. • Provide e-commerce support - listing, pricing, reporting, opportunities across multiple platforms. (i.e. Amazon, Ebay, internally powered websites etc. ) • Promotion support - e-commerce promotion creation, reporting, performance, marketing metrics. • Pull various reports, items, documents out of Salesforce and Power BI. • Create excel reports for internal variances and per contractual client needs and requests. • Create and upload excel cost files to GRID database, create cases for discrepancies in Salesforce. • Reconcile purchases – comparing received reports to anticipated reports. • Upload all parts registrations (anticipated lists) and manage monthly/weekly internal POs • Ensure POs are correct in Salesforce and GRID • Calculate and upload all consignment costs on a weekly (or more frequently) basis • Provide cost/sale price upload for all UK transfers. • Use FMV grid to cost PO, apply costs, create client facing report if necessary, including COD or disposition report • Participate in departmental meetings to discuss company/clients needs and provide support. • Create process documents as needed.



Stratus Marketing

• United Kingdom

• Compliance Manager / Data Analyst

  • Feb 2017 - Feb 2019

  • Made it easy for end users to view expense analysis by designing expense reports using stored SQL queries. • Create/manage reporting dashboard for real time KPI snapshot. • Made it possible for Account Managers to create an in detail report, complete with charts, graphs, pivot tables and aggregated figures at the push of a button using VBA in excel. • Provided insight to increase web traffic using Google analytics. • Create and maintain sales database to track all… Show more • Made it easy for end users to view expense analysis by designing expense reports using stored SQL queries. • Create/manage reporting dashboard for real time KPI snapshot. • Made it possible for Account Managers to create an in detail report, complete with charts, graphs, pivot tables and aggregated figures at the push of a button using VBA in excel. • Provided insight to increase web traffic using Google analytics. • Create and maintain sales database to track all revenue/employee performance. • Query data sets from database using SQL • Manage massive data sets to identify and obtain KPI's • Created all training documentation and employee processes. Show less • Made it easy for end users to view expense analysis by designing expense reports using stored SQL queries. • Create/manage reporting dashboard for real time KPI snapshot. • Made it possible for Account Managers to create an in detail report, complete with charts, graphs, pivot tables and aggregated figures at the push of a button using VBA in excel. • Provided insight to increase web traffic using Google analytics. • Create and maintain sales database to track all… Show more • Made it easy for end users to view expense analysis by designing expense reports using stored SQL queries. • Create/manage reporting dashboard for real time KPI snapshot. • Made it possible for Account Managers to create an in detail report, complete with charts, graphs, pivot tables and aggregated figures at the push of a button using VBA in excel. • Provided insight to increase web traffic using Google analytics. • Create and maintain sales database to track all revenue/employee performance. • Query data sets from database using SQL • Manage massive data sets to identify and obtain KPI's • Created all training documentation and employee processes. Show less



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Business Analyst

  • Jan 2014 - Dec 2016

  Support eCommerce initiatives and strategies for a roster of over 200 clients. Responsible for delivering high quality reporting, data driven strategic analysis and actionable insights to the Merchandise team. Essential Functions: • Evaluation of sales and profitability performance related to E-Commerce stores, product offerings, and promotions. • Evaluation of web analytics data to identify trends occurring on our websites – interpret data efficiently and effectively and… Show more Support eCommerce initiatives and strategies for a roster of over 200 clients. Responsible for delivering high quality reporting, data driven strategic analysis and actionable insights to the Merchandise team. Essential Functions: • Evaluation of sales and profitability performance related to E-Commerce stores, product offerings, and promotions. • Evaluation of web analytics data to identify trends occurring on our websites – interpret data efficiently and effectively and deliver actionable, data supported insights to the Merchandise Team. • Present data and insights to a wide variety of internal and external stakeholders • Ensure reliable and accurate data and reporting for clients and internal users • Develop flexible and scalable self-service reports that can be run by end users • Maintain accurate and quick turnaround of ad hoc reporting requests • Determine the impact of promotions and marketing strategies on customer behavior and profitability (customer segmentation, value analysis and response analysis) • Documentation: Create and update build documents and make notes of configuration settings and changes. Tools include standalone documents, Sharepoint, wiki and helpdesk ticketing systems. • Develop ROI analysis and benchmarking based on similar clients and industries • Proactively identify, evaluate and articulate key success metrics and data to provide measurable results to our business users and clients. • Communicate to a diverse audience of stakeholders and identify opportunities to maximize revenue and evolve client relationships.

• Client Services Support Manager

  • Jun 2013 - Jan 2014

  Workflow coordinator for the Associate Account Manager team and handle Merchandise/Digital accounts including reporting and minor application development. Handle upsell order entries via automated program designed to translate data from notepad (.txt) files into a manageable format for our sytems to digest. Maintain a database of all upsells and handle query development regarding before and after statistics in the upsell environment.

• Associate Account Manager - Merchandise/Digital

  • Mar 2012 - Jun 2013

  Handle a roster of e-commerce websites for an array of musical artists and other clients by adding products, banners, promotion campaign builds, website department creation and anything needed to increase sales revenue. Met deadlines on projects involving stores assigned to me in regards to all of the above tasks. Prioritized workload to ensure things were executed at the right time in order to capitalize on all opportunities when available. Coordinated with multiple… Show more Handle a roster of e-commerce websites for an array of musical artists and other clients by adding products, banners, promotion campaign builds, website department creation and anything needed to increase sales revenue. Met deadlines on projects involving stores assigned to me in regards to all of the above tasks. Prioritized workload to ensure things were executed at the right time in order to capitalize on all opportunities when available. Coordinated with multiple departments to push items through the necessary steps to get them live and presented to the customers.



Musictoday

• Musicians
• 1 - 100 Employee

• Receiving Manager - Inbound Operations

  • May 2009 - Mar 2012

  Manager of a team of receiving employees and ensure everything was processed, counted, analyzed and received accurately and efficiently. Developed new processes that greatly improved the allocation of man hours to maximize our department's output and results. Provided new tools for future use to increase accuracy and ease for our department. This ensured that any new hire could hit the ground running with confidence and reduced the learning curve/training time needed to allow… Show more Manager of a team of receiving employees and ensure everything was processed, counted, analyzed and received accurately and efficiently. Developed new processes that greatly improved the allocation of man hours to maximize our department's output and results. Provided new tools for future use to increase accuracy and ease for our department. This ensured that any new hire could hit the ground running with confidence and reduced the learning curve/training time needed to allow them to reach their full potential.

• Receiving Associate

  • Dec 2008 - May 2009

  Received merchandise into the Warehouse Management System (inventory) along with inventory adjustments/management. Promoted process changes with case studies to increase efficiency and output, which were implemented successfully and eliminated isolated knowledge by providing cross-training to all employees. This gave us the ability to offer options and flexibility for our employees when assignments were delegated after cross-training was provided. Overall, morale and work ethic was… Show more Received merchandise into the Warehouse Management System (inventory) along with inventory adjustments/management. Promoted process changes with case studies to increase efficiency and output, which were implemented successfully and eliminated isolated knowledge by providing cross-training to all employees. This gave us the ability to offer options and flexibility for our employees when assignments were delegated after cross-training was provided. Overall, morale and work ethic was increased due to everyone's ability to take on new projects with minimal direction.

• Shipping Associate

  • Nov 2008 - Dec 2008

  Picked orders based on RF gun locations, packed orders and shipped them according to the shipping options that corresponded to the order. Also cycle counted locations to determine inventory was accurate as well as found missing inventory by querying all activity from the database to find the origin of where the inventory was first touched, tracking it through all the different movements leading up to the final location.



Old Trail Golf Course

• United States
• Spectator Sports
• 1 - 100 Employee

• Kitchen Manager

  • Jan 2007 - Dec 2008

  Managed pricing and food selection. Placed the supplies orders for our kitchen. Managed schedule of kitchen staff. Provided profitability statistics to justify menu pricing weekly. Catered events such as weddings or parties for as many as 150 guests Managed pricing and food selection. Placed the supplies orders for our kitchen. Managed schedule of kitchen staff. Provided profitability statistics to justify menu pricing weekly. Catered events such as weddings or parties for as many as 150 guests



Lowe's Home Improvement

• United States
• Retail
• 1 - 100 Employee

• Department Remodeler

  • Mar 1997 - Dec 2002

  Managed a team of independent contractors and traveled around the U.S. remodeling different departments in the various Lowe's Home Improvement stores according to a floor plan. We also built all of the displays that are presented to the customers as well as construct the shelves/aisles that the product could be purchased from. Managed a team of independent contractors and traveled around the U.S. remodeling different departments in the various Lowe's Home Improvement stores according to a floor plan. We also built all of the displays that are presented to the customers as well as construct the shelves/aisles that the product could be purchased from.