Robert Pettinger
Business & Employment Specialist 2 at Oregon Employment Department- Claim this Profile
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Topline Score
Bio
Credentials
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ASCM Supply Chain Procurement Certificate
Association for Supply Chain ManagementOct, 2022- Sep, 2024 -
Lean Six Sigma Green Belt Certification
Six Sigma Global InstituteNov, 2020- Sep, 2024 -
Gemba Academy I
Gemba Academy LLCAug, 2019- Sep, 2024
Experience
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Oregon Employment Department
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United States
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Government Administration
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500 - 600 Employee
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Business & Employment Specialist 2
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Apr 2022 - Present
Conducted a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs. Determine referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.Initiated a series of interviews with a high number of job seekers by determining their transferable skills, interests and employment goals. Successfully identify barriers to the job search and determine possible solutions to review barriers. Assisted with application processes, documentation, and effective interviewing techniques. Gained and maintained familiarity with local employment needs in order to provide relevant job search support and assistance.Assessed work-based opportunities and made them available to customers in accordance with local area plans and investment strategies. Pursued On-The-Job Training (OJT) opportunities with employers and made appropriate OJT-related referrals for work-ready jobseekers to jobseekers.Facilitated staff-assisted talent development workshops to teach essential skills for work readiness. Referred customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offered comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.
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Compliance Specialist 1
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Oct 2020 - Apr 2022
Applied critical thinking and analytical reasoning to dissect information provided by customers to ensure that laws, current mandates and ever changing policies were being enforced, while making determinations and solving the problem. Interacted with a high volume of diverse customers whereas I was able to multi-task in providing excellent customer service while remaining calm and productive in solving problems and parsing information to other teams to resolve issues on the customer's claim. Demonstrated acute adaptability and resilience working with the PUA team. I worked on over 20 different projects while being assigned to five different teams and four different managers, according to the restructuring of the program and needs of the customers. Driven to learning new project parameters, utilizing negative and positive feedback from prior projects and utilizing critical thinking to create a living document that provided clarity and guidance on a proof of employment project that was changing on a daily basis.
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Daimler Trucks North America
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United States
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Civic and Social Organizations
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Launch and Changeover Management Coordinator
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Jun 2019 - Dec 2019
Oversaw multiple projects that were gauging major milestones in regards to sensitive and confidential information. One project required that I request over 20 different employees from a dozen departments for information and documentation. Based on the interviews and documents provided, I made several decisions to drive the project forward. Reviewed documents that were requested by suppliers to determine whether they were in compliance with our accounting methods and I was able to take action, requesting that they pay $2.4 million in purchase orders within 3 months. Executed a project, where I had to critically think and utilize analytical reasoning by reviewing documents and data provided by a customer to determine if there was a pattern to a series of errors made on the production line and make a decision that would conclude there was a failure to adhere to laws and policies to protect and ensure quality control. Overhauled a reporting dashboard delivered by project managers by requesting information from multiple coworkers across the company and collecting the documents, information provided to exercise critical thinking to create a reporting process that aligned with management and made a course of action to succeed in my deliverables.Utilized analytical reasoning to parse data effectively and efficiency to redeem $1.2 million, while getting both positive and negative feedback to ensure best practices with complex information, thereby finding order with complex information to ensure compliance with local and international laws.
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Block 15 Brewing Company
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United States
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Food and Beverage Services
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1 - 100 Employee
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Server
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May 2018 - Dec 2018
Awarded a customer service award for excellent service twice, the first within a month of hire. Fielded multiple tables at a time with anywhere from one to thirteen people seated at a time, while managing multiple tasks on a given shift. Collaborated with management, kitchen staff and co-workers to ensure staff were professional, calm and able to adapt communication styles while operating in a highly uncertain, constantly changing environment, where customer needs are diverse and frustrated, critical or upset customers is common. Utilized effective analytical reasoning and critical thinking skills when requesting and reviewing information, documentation from customers and make a decision that was in compliance with local and federal laws as well as company policies to ensure the safety and security of customers.Expedited negative and positive feedback from customers, management and coworkers to develop and grow my skills as a server. Reviewed past experiences to determine alternative courses of action by finding patterns in my process and adapting, accordingly.
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Coffee Culture
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India
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Food and Beverage Services
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1 - 100 Employee
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Assistant Roaster & Barista
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Sep 2014 - Jul 2017
Engaged in multiple tasks simultaneously under a high-pressure atmosphere, where customer service was paramount and efficiency critical to the task. Exercised efficient critical and analytical skills when requesting and reviewing documentation from customers that would ensure my decision was in compliance with laws and policies to ensure the safety and security of customers. Collaborated with coworkers to provide professional, calm interactions that adapted communication styles for the individual customer. Autonomously roasted specialty grade coffee to fulfill customer orders. Requested and reviewed information as well as documentation provided by customers to determine the monthly material requirement plan to streamline the coffee roasting process and increase productivity by reducing inefficienciesExpanded as a logistics coordinator by calling customers to request and review information to make a decision on the amount and type of products to be delivered. Operated a delivery vehicle to deliver products to customers in an efficient manner. Supported the customer service team by requesting feedback from customers and ensuring negative and positive feedback were noted for review on past processes and determine alternative actions pending the information given to determine patterns within the scope of the services provided. Conducted regular audits of company materials to ensure reorder point planning with the manager, taking into account historical statistical data regarding peaks in coffee sales.
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Fred Meyer
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2012 - Dec 2014
Operated the customer service desk as an information clerk who analyzed documents for transferring funds, returning products and submitting requests for upper management. Effectively applied critical thinking while engaging with customers and utilized analytical reasoning to apply laws and mandates from the State and Federal government. As well as ensured that policies and mandates were enforced in the task of handling sensitive and confidential data, such as social security numbers, bank accounts and personal information.Adapted to various requests where information was paramount to customer satisfaction and their expectations was coupled with a diverse communication base. Initiated requests with customers where diversity was valued and I was able to provide critical thinking and analytical reasoning to support and provide the information needed, while encouraging inclusion by asking questions and assessing their request.Focused on continuous growth in learning best practices through positive and negative feedback while I engaged in multi-tasking in a high paced environment, taking responsibility and for sensitive and confidential data provided by customers and coworkers alike in a timely fashion.
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Courtesy Clerk
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Sep 2007 - Aug 2008
Interacted with a diverse set of customers while procuring carts for customer use, bagging and assisting customers by loading up their products. Adjusted to rapidly changing environments and tasks, responding to requests from management to provide support for customers or other coworkers by communicating calmly and professionally at all times, adapting my communication style as needed, according to the needs of the customer, regardless if they were upset, critical or frustrated. Exercised a willingness to learn as I responded to positive and negative feedback from customers and management alike. . Introspectively took past experiences to inform my present action and determining if alternative methods were optimal for best-practices in my performance.Performed multiple tasks simultaneously, with great enthusiasm, as I interacted with customers while engaging in procurement activities, clean-up and engagement. I remained calm while efficiently addressing my work in a pressured environment, where tensions tend to run high. Initiated continuous interpersonal communication, while enhancing customer services. Facilitated a positive experience with stakeholders by empathizing to understand the needs and mitigate the pain points associated with consumer purchasing behavior. Engaged in problem solving with customer needs while operating the customer service desk by completing product returns, money orders, customer complaints and requests.
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Grocery Outlet
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United States
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Retail
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700 & Above Employee
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Parcel Clerk
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Jun 2006 - Aug 2007
Performed multiple tasks simultaneously from retrieving carts to restocking dairy products, facing shelves, cleaning the store, bagging groceries and assisting customers their purchases to the vehicle. Continuously performed at a professional level, demonstrating resilience to a constantly changing and uncertain environment. While in the execution of my duties, I remained calm and productive while providing exceptional customer service that exceeded expectations. Encouraged diversity and inclusion by listening to customers and coworkers feedback, negative or positive in the performance of my duties and utilized critical thinking to make decisions that would help my review past experiences to consider alternative courses of action and find patterns that would simplify complex processes to ensure optimal resolution.
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Education
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Oregon State University
Bachelor's degree, Logistics, Materials, and Supply Chain Management -
2018 - 2020
Oregon State University
Bachelor's degree, Project Management -
2008 - 2011
Calvary Chapel Bible College
Bachelors, Biblical Studies -
2015 - 2018
Linn-Benton Community College
Business Administration and Management, General
Community
