Experience

Scotts Lawnservice

• United States
• 1 - 100 Employee

• Sales

  • Mar 2016 - Present



New Horizon Promotions

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Consultant

  • Dec 2015 - Feb 2016

  Responsibilities include in-person advertising campaign generating leads for home owners looking to update and enhance their homes through custom designs and refacing. Responsibilities include in-person advertising campaign generating leads for home owners looking to update and enhance their homes through custom designs and refacing.



TruGreen

• United States
• Consumer Services
• 700 & Above Employee

• Sales Manager

  • Mar 2004 - Jan 2009

  Consistently generated the highest volume of sales in the New England Region including rookie sales representative of the year reward. Recruited developed and motivated 10 member team which was rated in the top ten within our competitive set weekly. Grew existing customer base by an average of 250 new accounts annually through fundamental sales practices, telemarketing,prospecting and networking. Generated incoming leads into new accounts, communicated with sales team including role playing . Rapidly learned product and demonstrated strong customer service skills; promoted to neighborhood sales team manager within one year. Show less



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Dec 2001 - Mar 2004

  Customer Service, Champions of guest services. Developed training programs focusing on room revenue, up selling , and working as a team in all departments. Budgets, rotating them daily to meet or exceed daily goals. Recruiting, payroll and overall daily functions of the hotel. Customer Service, Champions of guest services. Developed training programs focusing on room revenue, up selling , and working as a team in all departments. Budgets, rotating them daily to meet or exceed daily goals. Recruiting, payroll and overall daily functions of the hotel.



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Dec 1998 - Dec 2001

  Member of Executive Committee making key decisions regarding hotel operations; responsible for sales plans, staffing, marketing and catering. Recruit. Hire and train associates; scheduling,monitoring guest satisfaction while responding to guest concerns and inquiries. Implemented "Champions of customer service training " insuring all team members were exceptional at both development and guest service standards. Conducted regular monthly meetings with members of front office and reservation team addressing current initiatives, projects and goals. Show less



Susse Chalet

• United States
• Hospitality

• General Manager

  • May 1992 - Dec 1998

  Started as night auditor while studying accounting at college. Recruited as General Manager by Gloria Folsom and Jennifer Bernard ( daughter of owner of company) Fred Rodelle. Susse Chalet was later sold to Marriott Fairfield Inn. Became training manager in Manchester, New Hampshire for one year before transferring permanently to Wallingford, Ct. Limited Service Hotel which required me to live on premises. Responsible for 25+ employees. Increased GOP & ADR 100% while under my supervision. Recruited an entire new staff focusing on customer service, latest technology, including training on a new operating system. Responsible for hotel operations, meeting company standards while maintaining overall guest satisfaction. Worked hands on directly with staff. Front end/ back end. Housekeeping exceeded company's MPR. Developed rewards programs weekly , for housekeeping staff ensuring rooms were cleaned to my standards + goals. Front Office was exceptional due to training and role playing on a weekly basis. Met all Company quarterly and yearly bonus including GOP,REV PAR, and payroll...... Ran daily operations of a limited service hotel available 24 hours a day as needed. Show less