Experience

Process HVAC Solutions, LLC

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Field Service Manager

  • Oct 2017 - Present

  Manage all service contracts and service personnel, warranty activities and emergency service calls. Develop and maintain all associated schedules, reports and coordination of resources. Promotion of service contracts. Working with existing customers for additional project work, upgrades, parts and system enhancements.

• Service Coordinator

  • Apr 2013 - Oct 2017

  Managed all service contracts, warranty activities and emergency service calls. Developed and maintained all associated schedules, reports and coordination of resources. Promotion of service contracts. Worked with existing customers for additional project work, upgrades and system enhancements.

• Field Engineer

  • Jun 2010 - Apr 2013

  On-site installation, checkout and verification of instrumentation and end devices during the installation, startup and commissioning phases of the project. Engineering support design, testing and implementation, coordinating engineering tasks, supervising field technicians, serve as technical guide to Subcontractors

• Field Technician

  • Sep 2007 - Jun 2010

  Performed IQ/OQ checkout of wiring & instrumentation, maintain checkout documentation, troubleshoot hardware, install & calibrate instrumentation, perform wiring, checkout & testing of control panels.



Nielsen Media Research

• United States
• Market Research
• 700 & Above Employee

• Field Representative

  • Jun 1999 - Sep 2007

  Installed and maintained equipment in Nielsen homes to produce data for television ratings. Managed geographic assignment of numerous Nielsen households encompassing counties in 4 states. Troubleshooting hardware and software used to collect data. Contribution of information and testing with Tech Support and Engineering regarding business solutions. Technical presentations on Nielsen equipment. Trained new and existing field representatives. Installed and maintained equipment in Nielsen homes to produce data for television ratings. Managed geographic assignment of numerous Nielsen households encompassing counties in 4 states. Troubleshooting hardware and software used to collect data. Contribution of information and testing with Tech Support and Engineering regarding business solutions. Technical presentations on Nielsen equipment. Trained new and existing field representatives.



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Sales Associate

  • Jul 1996 - Jun 1999

  Troubleshoot electronic products, met and exceeded sales quotas, trained new associates, telephone sales, maintenance of department’s appearance, opened and closed department registers, consumer electronics sales. Troubleshoot electronic products, met and exceeded sales quotas, trained new associates, telephone sales, maintenance of department’s appearance, opened and closed department registers, consumer electronics sales.