Experience

Ticketer

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Apr 2023 - Present



Automotive Transformation Group

• United Kingdom
• Technology, Information and Media
• 200 - 300 Employee

• Product Owner

  • Sep 2018 - Apr 2023

  As a product owner at GForces I was responsible for managing the development roadmap, stakeholder communication and creating efficient solutions to client feature requests for 3 of ATG’s most important software services, Netdirector Auto-E (a web platform and e-commerce solution), Netdirector Retain (A customer retention and finance calculation service) and NetDirector Vehicle Data Manager (a data rationalising and translation service). While working on these products my primary role was to build bridges between different elements of the team, such as internal and external Software Engineers, Test Engineers, Technical Architects, Account Managers and Direct client support, in order to ensure that the software features delivered were both cost effective, and well suited to the needs of all stakeholders. Beyond that, I also took direct responsibility in driving improvement of internal delivery methods. Moving my teams from quarterly waterfall releases into 2 or 4 week sprint sessions depending on the specific needs of the team. Show less



Automotive Transformation Group

• United Kingdom
• Technology, Information and Media
• 200 - 300 Employee

• Technical Support Lead

  • Oct 2015 - Sep 2018

  As Technical Support Lead at GForces I was responsible for managing the Second Line Support team at GForces. The goal of the team was to provide in depth software support for NetDirector Software platform, both internally and externally. Under my stewardship the team was expanded from its original 4 members to 12, and provides support for clients and partners in Australia, China, South Africa, France, Belgium and Italy.

• Data Feed Administrator

  • Dec 2012 - Oct 2015

  After my initial employment at GForces I was responsible for providing a combination of First and Second Line support for the GForces data function. Handling the building and ongoing maintenance of data feeds and data embellishment for clients using a custom software platform built for the purpose by GForces.



Games Workshop Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Trainee Manager

  • Jul 2010 - Dec 2012