Network Implementation Specialist for NYS Office for Technology

• Jul 2012 - Present

Network Analyst

• Feb 2007 - Jun 2012

• Design, install, manage, and support a multi-site network using Cisco switches, routers, Voice over IP, and wireless technologies.• Lead the project to design and install the network and supporting infrastructure for the data center and offices in Albany, NY.• Lead the project to design and install a Cisco Unified Communications Solution, including Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Presence for the Albany, NY offices.• Participated on the project to relocate all IT services from our data center in Austin, TX to Albany, NY.• Lead the team to cutover from a Siemens Hipath 4000 PBX to a Cisco Unified Communications solution for the office in Austin, TX.• Team lead for the installation and configuration of Riverbed Steelhead WAN accelerators, Riverbed Steelhead Mobile Controller and Riverbed Steelhead Mobile client for laptops and remote users.• Administer and trouble-shoot multi-site switch, router, and voice network to provide 99% up time metric.• Install and maintain campus wide Cisco wireless network using wireless controllers and LWAPP. • Manage new wiring installation projects when expanding or moving into new office spaces.• Facilitate operational support with internal groups and liaison with vendors and service providers.• Provide on call operational support 7 x 24 x 365 days a year.• Administered a 1000 node Siemens Hi-Path 4000 and Siemens Xpressions system. Show less

PC Support Technician

• Oct 2002 - Feb 2007

• Handled second level support calls unresolved by the Help Desk or that required a desk side visit. • Setup and installed new desktop, laptop, and thin client systems. • Installed or upgrade hardware, software, and peripherals on existing systems.• Install, move, maintain, troubleshoot network printers• Made recommendations and evaluated new desktop, laptop, and software.• Created system images for desktop and laptop systems.• Setup and maintained a Remote Installation Service server. Show less

Help Desk Administrator

• Apr 2001 - Oct 2002

• Addressed calls and e-mail from employees needing assistance from the IT department. Resolved the problem with the customer or routed the call to the appropriate department.• Problems reported included “how to” questions or LAN account being locked out, help configuring remote access software and repairing or reinstalling applications.

Technical Analyst

• Jun 1999 - Feb 2001

• Worked directly with employees in the repair and maintenance of computer systems. Activities Included intermediate to advanced level operating system support and troubleshooting for desktop and portable computers. • Involved with the installation of computer system and networking hardware. • Worked directly with employees in the repair and maintenance of computer systems. Activities Included intermediate to advanced level operating system support and troubleshooting for desktop and portable computers. • Involved with the installation of computer system and networking hardware.