President & CEO

• Jul 2021 - Present

Provide leadership and oversight of all aspects of the organization's Strategic Planning, Direct Service Delivery, New Business Development, Fundraising, Advocacy, Public Policy, Communications, Public Relations, Board Development, Member-Agency Capacity Building, and General Administration. Provide leadership and oversight of all aspects of the organization's Strategic Planning, Direct Service Delivery, New Business Development, Fundraising, Advocacy, Public Policy, Communications, Public Relations, Board Development, Member-Agency Capacity Building, and General Administration.

Lead Supervisor, COVID Contact Tracing Program

• Jan 2021 - Jul 2021

Oversaw the COVID contact tracing program for all resident and commuter students at CCSU with a staff of 22 employees. Served as a liaison to the Human Resources, Health Services, Academic, and Athletic departments. Oversaw the COVID contact tracing program for all resident and commuter students at CCSU with a staff of 22 employees. Served as a liaison to the Human Resources, Health Services, Academic, and Athletic departments.

Chief Operating Officer

• Sep 2019 - Sep 2020

Responsible for the development of operational efficiencies and carrying out the strategic plan and growth of the organization. Provide leadership and guidance for the agency's Quality Assurance and Quality Improvement, Grants and Development, and Human Resources departments. As a key member of the leadership team, assist in the overall development and implementation of the agency's mission, vision, and values. Represent the agency at community forums and events, as well as develop and strengthen collaborations and partnerships with key stakeholders.

Chief of Operations

• Aug 2015 - Aug 2019

Administrative oversight of operations, programs, and services at a large non-profit organization with 500 employees, 35 locations, and an annual budget of $27 million. Services include basic needs, behavioral health and substance use treatment, care coordination, adoption, immigrant and refugee resettlement, residential services, senior programming and elder outreach, court support services, parenting education and support, and early childhood/family services. Responsible for strategic planning and execution, accreditation, program expansion, and service integration.

State Director, Massachusetts

• Apr 2015 - Aug 2015

Administrative oversight of all operations, clinical services, and marketing/sales for an adult foster care program serving 2,200 consumers within Massachusetts. Manage 160 employees located in 15 branches, with a $60 million annual budget. Responsible for leadership and strategic direction, as well as regulatory compliance, staff management, financial management, business growth, sales, marketing, branding, and account management. Key achievements: Increased client census by 3%, 86.1% customer satisfaction, 86.3% employee engagement, and 11.4% employee turnover.

Chief Operating Officer/Executive Vice President

• Feb 2013 - Oct 2014

Administrative oversight of service delivery, performance improvement, and operations for a behavioral health/social service agency with 200 employees, 3 locations, and an $11 million annual budget. Responsible for driving operational efficiencies, cost savings, budget preparation, regulatory compliance, implementation of EHR platform, CQI, and creating innovative programs and practices. Also responsible for establishing and nurturing community and regional partnerships and fostering donor/funder relationships. Key achievements: Reduced behavioral health write-offs by 77%, saved $25,000 in operating expenses, directed the acquisition of the Community Closet from another agency to FSW, obtained a $12,000 training grant in evidence-based treatment, assumed primary responsibility for overseeing the management of another agency in preparation for eventual acquisition, created KPI measures for behavioral health department, and developed a new fee-based meal delivery service to generate additional revenue for the agency.

Area Director

• Feb 2010 - Feb 2013

Administrative oversight of all operations, sales, and clinical service delivery for psychiatric and med/surg home health programs that served 800+ patients in CT and MA. Managed 150 employees in four locations, an annual service volume of 300,000 units, and a $17 million annual budget. Responsible for planning, development, evaluation, regulatory compliance, recruiting/hiring, billing, and budgeting. Key achievements: 39% admissions growth, 11% revenue growth, 6 territory expansions, 2 new program start-ups, and 98% clinical staff retention. Led the #1 most profitable branch out of 47 in the region for 2011, which also placed in the top 5% out of 400 locations nationally for patient satisfaction.

Regional Director

• Jun 2008 - Feb 2010

Directed four mental health clinics, community-based services, and a residential facility. Managed 60 employees, 5 locations, and an annual budget of $2.7 million. Responsible for planning, managing, and evaluating service delivery and growth opportunities. Key achievements: 47% service volume increase, reduced A/R by 69%, developed new Spanish-speaking and psychological testing services, and established a medical/behavioral health collaboration with the region's largest pediatric practice. Directed four mental health clinics, community-based services, and a residential facility. Managed 60 employees, 5 locations, and an annual budget of $2.7 million. Responsible for planning, managing, and evaluating service delivery and growth opportunities. Key achievements: 47% service volume increase, reduced A/R by 69%, developed new Spanish-speaking and psychological testing services, and established a medical/behavioral health collaboration with the region's largest pediatric practice.

Director, Health Psychology Program

• Feb 2003 - Jun 2008

Directed programs that integrated behavioral health with medical services for a large regional hospital and an FQHC primary care practice. Managed 6 staff/interns in two locations. Services included diabetes and depression, pain management, palliative care, chronic infectious diseases, eating disorders, and pre-surgery evaluations, as well as traditional outpatient individual, marital, and group psychotherapy. Provided staff trainings and critical incident/emergency response interventions. Helped to obtain two grants totaling $300,000 from the American Legacy and Robert Wood Johnson Foundations. Assessed and treated 500+ patients. Fully bilingual in Spanish.

Psychologist

• 2003 - 2008

Coordinator, Juvenile Justice Programs

• Sep 1998 - Feb 2003

Managed a juvenile justice assessment, case management, and counseling service, with 16 staff/interns and a $250,000 annual budget. Conducted over 1000 educational, forensic, and psychological evaluations. Provided individual, family, and group psychotherapy to children, adolescents, and adults presenting with a wide variety of mental health and substance use disorders. Served as a consultant to judges, attorneys, and probation officers. Managed a juvenile justice assessment, case management, and counseling service, with 16 staff/interns and a $250,000 annual budget. Conducted over 1000 educational, forensic, and psychological evaluations. Provided individual, family, and group psychotherapy to children, adolescents, and adults presenting with a wide variety of mental health and substance use disorders. Served as a consultant to judges, attorneys, and probation officers.

Pre-doctoral Intern and Post-doctoral Fellow

• Jul 1996 - Sep 1998

Completed both a Pre-doctoral Internship and Post-doctoral Fellowship in Counseling Psychology, with major rotations in Child and Adolescent Outpatient, Adult Outpatient, and Physical Medicine/Rehabilitation programs. Provided individual, group, marital, and family psychotherapy, psychological and neuropsychological evaluations, consultation liaison, and emergency room crisis assessments. Completed both a Pre-doctoral Internship and Post-doctoral Fellowship in Counseling Psychology, with major rotations in Child and Adolescent Outpatient, Adult Outpatient, and Physical Medicine/Rehabilitation programs. Provided individual, group, marital, and family psychotherapy, psychological and neuropsychological evaluations, consultation liaison, and emergency room crisis assessments.