Software Engineer

• Sep 2022 - Present

Software Engineer Intern

• Jun 2022 - Sep 2022

Software Engineer

• Dec 2020 - Present

Manage my own clients and make their ideas into reality. Manage their systems once implemented and provide any support that they may require after the fact. Example of my freelance work and personal projects can be found via my website www.robertmuir.dev Manage my own clients and make their ideas into reality. Manage their systems once implemented and provide any support that they may require after the fact. Example of my freelance work and personal projects can be found via my website www.robertmuir.dev

Deputy Manager

• Nov 2020 - Sep 2022

From December 2020 I was part of BT PLC where I was promoted to deputy manager. While in this position I manage all team members statistics and the day to day running of their schedules and call center that may occur while keeping the client at heart. Manage workload in a timely manner and effective manner while balancing HR related issues and manage a team to strive for their best. All while handling my own learning and betterment within the company.

Customer Service Agent

• Jun 2020 - Nov 2020

Under Webhelp during covid-19 I was placed into two new campaigns and made to adapt to all new systems and processes, with two very different line of businesses. between June 2020 and November 2020 under Dixons, PC World I managed customers’ orders, any delivery issues and liaise with delivery specialist whenever issues may occur. Throughout the day I handle hundreds of cases and customers.

Customer Service Agent

• Apr 2020 - Jun 2020

Between the months of April 2020 – June 2020 I was under Sainsburys Bank during this time I managed customers payment holidays/Payment freezes as part of a triage group for customers mortgages, loans and credit cards.

Customer Service Agent

• Oct 2019 - Apr 2020

In Oct 2019 I started my career in Webhelp under SKY PLC. Under sky I was expected to manage hundreds of customers and clients daily and help them with any issues and query’s they may have such as billing and payments, technical issues, complaints and sales. Through sales I placed in full payments and handled the customer’s credit applications for their items. I also managed my own learning and betterment within the company.

Ice Cream Vendor

• Aug 2018 - Oct 2019

Managed my Ice Cream Van handling catering at events such as music festivals, farmers markets, Goodwood ETC. with over 2,000 customers per day. My responsibility’s when not on the vans was ice cream deliveries under the company Igloo where I was expected to prepare and deliver the customer’s order and take these orders over the phone. Managed my Ice Cream Van handling catering at events such as music festivals, farmers markets, Goodwood ETC. with over 2,000 customers per day. My responsibility’s when not on the vans was ice cream deliveries under the company Igloo where I was expected to prepare and deliver the customer’s order and take these orders over the phone.

Butcher Assistant

• Mar 2018 - Jun 2018

Managed food packing and meat butchery, fulfilling thousands of orders for all the big supermarket chains. Managed food packing and meat butchery, fulfilling thousands of orders for all the big supermarket chains.

Sales Consultant

• Nov 2017 - Feb 2018

Managed customers, sales, deliveries and stock levels, with customers I had to handle any issues they may have and give any advice for the customers upon there items. With deliveries I had to handle stock coming in off the trucks and arrange these for later display upon the shop floor and if stock for certain items fell too low work upon replenishment. Managed customers, sales, deliveries and stock levels, with customers I had to handle any issues they may have and give any advice for the customers upon there items. With deliveries I had to handle stock coming in off the trucks and arrange these for later display upon the shop floor and if stock for certain items fell too low work upon replenishment.